Employer is currently seeking an individual to fill their Medical Store
Customer Service Representative position. The Medical Store Customer
Service Representative is responsible for serving walk-in customers and
phone-in customers. Other responsibilities include, but are not limited
to: Greet customers in a professional and enthusiastic way Answer
telephone calls promptly Route patient information to appropriate
personnel/departments as necessary to order, deliver, and bill medical
products and services Manage a large amount of inbound and outbound
calls in a timely manner Follow call \'scripts\' when handling different
topics Identify customers\' needs, clarify information, research every
issue and provide solutions Keep records of customer conversations in
Norco\'s electronic system in a comprehensible way Route patient
information to appropriate personnel/departments as necessary to order,
deliver, and bill medical products and services Demonstrate in-depth
knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services Educates
patients/clients on medical products and services Process customer
orders and accurately input customer orders into the computer Back-up
driver duties Perform other tasks as assigned or necessary
Qualifications: On the job training Strong phone and verbal
communication skills along with active listening skills Ability to
multi-task, set priorities, and manage time effectively Good typing and
10-key skills Ability to sit for extended periods of time Ability to
accurately enter data into computers and acquire a working knowledge of
any software applications necessary to the position Valid driver\'s
license and clean driving record Company Description: Founded in 1948,
employer is headquartered in Boise, Idaho and has more than 70 branches
in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a
family and employee owned company we operate the nation\'s largest
independent gas manufacturer/distributor of welding, safety, medical
equipment and supplies. employer is proud to be among the thousands of
privately-owned businesses nationwide that offer their employees a
meaningful stake in the business through employee stock ownership
(ESOP). Employer shares a common mission: \"Serving You Better.\"
Treating customers, suppliers and each other with respect and dignity is
our top priority. We work hard every day to serve others and create rich
lives for our employees, their families, and the communities where we
work and live.