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Warehouse Operations Team Member
Job Req ID: 31447
Posting Date: 23 Apr 2024
Function: Service
Unit: Business
Location:
Suite 120, Newport, United States
Salary: competitive wages and excellent benefits
Location: Newport, MN
Why BT
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why Global Field Services
With customers in 180 countries, we are a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated, and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital strategy we are moving to, will help create a better future for BT Business and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable, and customer-focused business.
Requirements and Behaviour
Candidate will possess a minimum of 5 years of proven experience in warehouse leadership roles.
Candidate must show that he/she is willing to own the logistic process within our warehouse.
Candidate needs to have the ability to handle stressful situations.
Candidate need to be able to think and act out of the box.
Ownership of receiving and shipping incl. the paperwork and electronic records.
Loading & unloading vehicles and / or containers of any sort upon arrival at the BT facility.
Moving or placing materials manually or with the use of vehicular or non-vehicular mechanical aids as appropriate.
Ensuring goods are received, labelled, & placed into physical and system inventory safely & without damage within two business days of arrival.
For Integration picks, ensuring goods are picked, issued & transported to the in-facility Integration staging locations by end of current business day, or as specified in the pick order, safely & without damage.
For Shipment picks, ensuring goods are picked, issued, prepared for shipment, and loaded on trucks by end of current business day, or as specified in the pick order, safely & without damage
Identify problems and challenges, analyse root causes, and identify, test, and implement appropriate solution(s) as applicable to the task at hand.
Express ideas, improvements, explanations, or opinions in a way that is appropriate to the situation and the audience.
Display knowledge and understanding of policies, procedures, and processes pertinent to their role and applies knowledge, as appropriate, to protect BT and its employees against risk.
Maintaining the security of all goods contained within the site & assisting the necessary stock checks to comply with audit guidelines.
Collecting, packing, labelling, receiving, replenishing, sorting returns, collating, issuing & dispatch of materials based on system Pick requests.
Checking quantities of goods held, received, moved, or dispatched & carrying out necessary corrective & reporting procedures as issues are identified or as a part of quarterly inventory audits.
Creating, amending & checking, in accordance with predetermined procedures & authorities, records relating to quantities or locations of stock
Carrying out such daily "housekeeping" duties as may be necessary to maintain a high standard of cleanliness & maximum operating efficiency.
Follow up and support the DOA and or RMA process
Coaching other Team Members or seeking information on working practices as necessary.
Fulfil the trusted logistics advisor role for our stakeholders
Breaking down or building up lot or part lots of materials into or from component parts.
Attending relevant training courses as required for the safe & efficient completion of tasks.
Working closely with BT PMs, Integration Technicians, and Customers as required.
Report progress and outcomes (including problems) on a daily basis to ensure all timelines and expectations are met.
Candidate should be proficient in Microsoft Office Product suite. (Outlook, Excel, Word)
Candidate Should be able to take and transmit digital images.
Ability to lift up to 50-lbs when performing warehouse tasks.
Activities to fulfill
Switches
Routers
WLAN Controllers and Access Points
Firewalls
Servers
Monitoring and updating of work queues and flag challenges on-time to stakeholder(s) & local team lead.
Monitor truck arrival and departures, loading and unloading boxes and pallets, inspecting shipments for completeness and damage, receiving product into inventory, moving product to storage locations, monitoring workflow system tasks, performing warehouse picks, unboxing/boxing, creating shipping labels, collecting, organizing, and storing bill of material paperwork, communicating status and escalating issues.
Work with personnel including Deployment Services team, project management team, CPE ordering teams, international trade & compliance team, shipping companies, and client site contacts. Focus on safety, reliability, attention to detail (right first time) efficiency, order fulfilment, and inventory integrity.
Fulfil the logistics advisor & gatekeeper role for all outgoing shipments from Newport warehouse
Leverage tools and systems, including warehouse management systems, scanners, shipping request systems, pallet jacks, forklifts, Microsoft Office suite, SharePoint, and Teams.
This work will be performed on-site and BT Newport with normal working hours are from 7:30am to 4:00pm, Monday-Friday.
Customer & Market Focus: Take ownership of customer service enquiries and/or concerns originating from customer services, providing efficient feedback and resolution within agreed time frame targets especially where immediate parts availability is not attainable (drop shipment). Take the appropriate actions.
Successfully completing OSHA safety certification for forklift operation specific to the BT Newport facility. ally where immediate parts availability is not attainable (drop shipment). Take the appropriate actions.
Benefits
BT offers a superior global and diverse culture that fosters health and wellness for their employees.
This opportunity is eligible for an annual bonus and a competitive base salary.
This opportunity is eligible comprehensive benefits including the following: Medical, Prescription, Vision & Dental Insurance offered (for employee; employee + children; employee +family); HSA or HRA Plan depending on medical plan; Retirement Savings Plan 401(k); ESPP; Employee Assistance Program; Life and AD&D Insurance; Short and Long-Term Disability; Dependent Care Flex Spending Account; Commuter benefits; Wellness and Rewards program; Work/Life Balance/ annual time off summarized:
• 11 US holidays
• 3 weeks of vacation (Additional time is accrued during service with BT up to 5 weeks total)
• 7 days sick time
• 5 floating holidays (to use as vacation/personal time off)
• 3 volunteer days
• Anniversary service splash– an additional week of vacation given every 5 years to use during that anniversary year
• Additional time off offered for bereavement, jury duty, parental leave (maternity & paternity – 20 days in addition to STD benefits), etc.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.