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Helpdesk Technician
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
We are seeking a detail-oriented, thorough, and organized help desk employee to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, hardware, and software issues. You will also respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions.
What You’ll Get to Do:
Monitor and respond quickly and effectively to requests received through the help desk
Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Maintain daily performance of computer systems
Work through the problem-solving process with employees, empowering them to do the same in the future
Run diagnostic problems to resolve problems
Clean up computers
Escalate significant and recurring issues to the tier-2 support team
You’ll Bring These Qualifications:
1 Year of experience with the following:
Diagnosing and resolving basic computer/technical issues
Problem solving and troubleshooting
Communicating effectively
Office Applications (Office365); Troubleshooting Windows Operating Systems; Windows 10
Keen attention to detail, memory of patterns, and interest in problem-solving
Must have an up-to-date CompTIA Security+ certificate.
Must be able to lift up to 50 pounds.
Must be a U.S. Citizen
These Qualifications Would be Nice to Have:
Proven experience as a Help Desk Technician or other customer service role.
Windows or Linux Operating System certificate.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Req uired Hourly Wage:
$22.09
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .