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Data Quality Control Manager
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Data Quality Control Manager
Salary
$41,775.00 - $68,093.00 Annually
Location
23510, VA
Job Type
Permanent Full-time
Job Number
12959
Department
Human Services
Division
Division of Social Services
Opening Date
03/28/2025
Closing Date
4/7/2025 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens. The Administrations and Operations teams play a crucial role in the effectiveness of the Norfolk Department of Human Services (NDHS). By ensuring that the agency is equipped with up-to-date facilities and technology, they enable the various services provided by NDHS to function efficiently and effectively. This commitment not only enhances the work environment for the staff but also improves the quality of services provided to the citizens. It’s an essential part of maintaining the high standards of the NDHS.
NDHS is a great platform for individuals who are passionate about public service and making a difference in the community. By joining the team, members will have the opportunity to provide skilled services in a positive work environment that promotes hope and recovery and is crucial in ensuring the well-being of the individuals served by Norfolk Human Services. It’s an excellent opportunity for those dedicated to making a positive impact on people’s lives!
The NDHS Data Quality Control Manager is responsible for coordinating access to multiple state systems and the application of computer software to operational needs. Manages quality control and assurance. Performs maintenance planning and scheduling. Performs vibrations analysis and coordinates other predictive maintenance. Performs administrative duties.
Department Hiring Salary Range: $41,775 - $68,093
Essential Functions
Essential functions include but are not limited to:
Coordinates access to multiple state systems by processing forms, resetting passwords, providing instructions, investigating problems and resolving or forwarding problem to appropriate area.
Manages quality control and assurance by reviewing data samples for accuracy of input/output and application function, analyzing and evaluating development of in-house and multiple state systems, resolving problems related to the system processing of purchased services, providing training and coordinating testing activities.
Manages state and local system access for all Human Services staff. Keeps apprised and stays in compliance of all changes to state and local information security processes, procedures and forms. Performs annual audits of system access records to ensure each staff member has the minimum access to information systems to be able to perform their job duties.
Supervises personnel by assigning tasks, setting schedules, setting objectives, developing policies and procedures, providing information, coordinating special projects, generating reports, data manipulation and data correction or restoration, training and assisting staff and supervisors in use of computer system, providing information and resolving problems.
Performs maintenance planning and scheduling by entering equipment data into computer program, verifying data, analyzing data for trends, reviewing equipment manuals, writing preventive maintenance procedures, scheduling maintenance, ensuring maintenance completion and cost assigned, coordinating with maintenance supervisory team, ensuring accurate asset cost and customer service tracking, ensuring documentation and cost assigned for maintenance actions, collecting and mapping existing assets, reviewing plans and specifications for design and function of systems and overseeing installation and operation of new systems.
Performs vibration analysis by recording data and performing initial analysis at each asset, inspecting equipment for vibration inducing structural problems, transferring readings to PC and analyzing waveforms and spectrum for problems/trends.
Performs administrative duties by creating and distributing reports, writing requisitions, issuing procurement documentation and assisting in acquiring global positioning data points for assets.
Coordinates, records and creates reports on annual state information security training.
Demonstrates superior customer service skills by assisting users and supervisors in navigating the information security procedures, troubleshooting system access problems and resetting system passwords.
Functions as Local Security Officer (LSO) and serves as the Point of Contact (POC) for City of Norfolk and VDSS information security-related matter.
Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Two years experience.
Additional Information & Requirements
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.; Remote Eligible
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Yes
No
03
The expecting salary range for this position is $41,775 - $68,093. Are you willing to accept a salary within this range?
Yes
No
04
Are you a current City of Norfolk employee?
Yes
No
05
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
06
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
07
How many years of experience do you have working in the information security field and/or a data quality control environment?
No experience
6 months - 1 year of experience
2-3 years of experience
4+ years of experience
08
Do you have experience supervising subordinates and working in a team environment?
Yes
No
09
Briefly describe in-depth knowledge you posses of VDSS Information Security Policies & Procedures and their functionalities? If no experience, type N/A.
10
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
11
Do you have a valid driver's license?
Yes
No
12
A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
I have been convicted of a felony
I have been convicted of a misdemeanor
I have been convicted of a felony and a misdemeanor
I have not been convicted of a felony or a misdemeanor
13
If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
14
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Yes
No
15
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Employer
City of Norfolk
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