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Aston Carter Payroll Advisor (CSR) in Norfolk, Virginia

Aston Carter is hiring Customer Service Representatives to work with a large payroll company in Norfolk, VA!

Pay: $23/hr

Hybrid Model: 3 days onsite, 2 days remote


  • Working with clients to answer questions and assist with issues regarding payroll, using the platforms, etc.

  • Handling a book of business with clients that they will develop relationships with

  • Working on navigating the internal landscape to find solutions for customers

Skills & Qualifications:

  • Able to work within multiple systems at once - can be proprietary but anyone who can use internet based platforms will work well

  • Strong data entry skills in a fast paced environment, deadline driven - min 2 years professional experience in an office setting

  • Able to be customer facing and provide clear communication and reporting via email

  • Experience problem solving and thinking critically on the fly with a deadline

  • Excellent written and verbal communication

• Call volume: 40+ calls per day but some days it might be 15-20 depending on the time of the month and time of year

• You have an assigned client load but also take the market as a whole of other associates are out

• Do not have scripts or talk guidelines so it needs to be someone that can speak off the cuff professionally

• Inbound calls, inbound emails, and inbound cases generated in the portal

Additional Skills & Qualifications:


  • Able to work within multiple systems at once - proficient with technology

  • Strong data entry skills in a fast paced environment, deadline driven

  • Experience problem solving and thinking critically on the fly with a deadline


    About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.