This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3070677 ECS is seeking a Field
Service Engineer II to work in our Norman, OK office.
Job Description:
Review, validate, and create engineering / technical documentation.
Provide Tier III Field Service support and troubleshooting. Verifying /
Validating installations, maintenance and operation of all types of
control devices and industrial type equipment. Integrate with multiple
departments utilizing technical knowledge to support equipment
life-cycle support programs. Responsibilities Provides field support by
phone and through on-site visits in the analysis, evaluation, and
resolution of equipment system malfunctions and performance
deterioration. Provides technical information, feedback, and improvement
recommendations to other organizational groups, equipment manufacturers,
and contractors on equipment system functionality and operational
performance. Participates in the evaluation and monitoring of hardware
and software systems to determine equipment reliability and
maintainability; provides recommendations on equipment changes and
enhancements, including coordinating activities to ensure maintenance
documentation and training reflect modifications in a timely manner.
Maintains and updates national equipment information database systems;
establishes procedures and methods for information collection, analysis,
and reporting to facilitate the tracking of equipment performance
indicators. Data mining / root cause analysis activities to identify
trends, outliers and anomalies; uses information to develop
recommendations to improve machine service, performance, and reduce
costs. Verify / validate engineering / technical documentation; create
technical documentation based on engineering and COTS information;
utilizing technical knowledge / experience, work with multi-discipline
group to provide technical documentation and equipment support.
Participates in the development, implementation, and evaluation of
maintenance programs and performance standards established to provide
system-wide efficiencies in equipment system performance. Participates
in and assists with the development and coordination of processes and
procedures necessary for supporting and contributing to the
establishment of specialized maintenance technical support teams.
Provides information to and coordinates with field maintenance on the
provisioning of repair parts for national equipment maintenance
programs. Provides to field maintenance supervisors and employees
technical advice and guidance on maintenance equipment, communication,
electronic systems, and field training. Ability to travel, with short
notice to processing facilities within the United States, including
Alaska, Hawaii, and Puerto Rico.
Required Skills:
Must be able to obtain a Public Trust Clearance
AA or higher-level degree preferred; 2-4 years experience with
degree; 6-8 years experience without degree.
Experience with maintenance repair and troubleshooting of machines
and equipment as related to mechanical, electro-mechanical,
electrical, and electronic systems.
Knowledge of Programmable Logic Control (PLC) systems Ability to
communicate, orally and in writing, technical guidance, equipment
failure analysis, problem management and trend analysis to support
maintenance customers.
Ability to interface and coordinate with internal and external
customers to resolve equipment and system problems.
Ability to function individually and in a team environment with
varying degrees of autonomy Understanding of life-cycle support
methodologies.
Basic industrial control/systems knowledge or experience.
Basic comprehension of process management / control Experience /
knowledge related to troubleshooting control system iss es.
Desired Skills:
- Knowledge of maintenance and repair of fixed and non-fixed
mechanization automation, customer service equipment, and data
collection/communications systems.
- Ability to guide and assist remotely located technicians in
troubleshooting equipment and system malfunctions using fault
isolation techniques, including on-line diagnostic tools and
systems.
- Ability to support and prioritize multiple tasks, problems, and
projects based on customers\' expectations, criticality, and
operation impacts.
- Process Improvement experience using Six Sigma DMAIC Software or
engineering Life-cycle support methodology and experience.
- Ability to conduct trend analysis of equipment failures and
recommend action to reduce failure occurrence. Experience writing
Preventive Maintenance Routes and technical documentation.
- Proficient with Microsoft Office suite; Excel.
ECS is an equal opportunity employer and does not discriminate or allow
discrimination on the basis of race, color, religion, gender, age,
national origin, citizenship, disability, veteran status or any other
classification protected by federal, state, or local law. ECS promotes
affirmative action for minorities, women, disabled persons, and
veterans.
ECS is a leading mid-sized provider of technology services to the United
States Federal Government. We are focused on people, values and purpose.
Every