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DESCRIPTION
About the Job
Under the direction of the staffing recruiter, the interpreter relays
oral information between
speakers of two different languages in the consecutive, and/or
simultaneous (if explicitly
requested), in compliance with Prism Staffing policies and procedures,
particularly relating to
client confidentiality. The interpreter understands and abides by all
published Standards of Practice
and Codes of Ethics for Interpreters.
Job Responsibilities
Render messages from one language to another accurately, without
omissions and additions, and
maintaining message content, context, and style as much as possible.
Facilitate effective communication between two parties that do not speak
the same language by
converting one spoken language to another.
Maintain professional demeanor in presentation and communication style.
Follow ethical codes that protect the confidentiality of information,
and maintain client
confidentiality pursuant to protocols established by the contract, HIPAA
and industry standards.
Act as cultural broker when/if necessary.
Identify and resolve conflicts related to the meanings of words,
concepts, practices, or behaviors.
Know industry specific terminology, referencing glossaries and training
materials.
Ability to explain and interpret idiomatic expressions and cultural
nuances.
Ability to interpret using consecutive and/or simultaneous (if
explicitly requested) mode of
interpretation.
Ability to perform sight translation reading aloud documents in a
language other than that in which
they were written.
Serve as a cultural and linguistic resource to contribute to successful
outcomes.
Perform duties in a spirit of teamwork and cooperation.
Adhere to Prism Staffing and Recruiting policies on customer relations.
Manage work schedules to meet deadlines.
Have access to communication tools for prompt responses with the
coordinating team (including
text, email, and voicemail).
FULL-TIME Temporary
POSITION REQUIREMENTS
Strong linguistic skills:
Possess fluency of English and Tagalog;
Understands variety of regional accents and linguistic styles and
registers;
Selects appropriate mode of interpretation for each situation;
Interprets with highest degree of accuracy and completeness;
Self-corrects, understands own linguistic limitations, seeks
clarification and accepts correction;
Picks up cues from encounter participants regarding level of
understanding and/or need for
clarification.
Strong cultural awareness competencies:
Understands language as an expression of culture, recognizes the
underlying assumptions of each
party about the subject matter; uses this understanding to empower the
LEP and the client to better
understand each other;
Intervenes as intercultural mediator when communication is compromised
by culture-bound
messages;
Avoids generalizations and stereotyping;
Uses culturally appropriate behavior and is able to choose appropriate
time to clarify or interject by
respecting the goals of the encounter;
Is aware of own personal values, beliefs and cultural characteristics
which may be a source of
conflict or discomfort in certain situations, is able to acknowledge
these and/or to withdraw from
encounters when these may interfere with successful interpretation.
Strong interpreting skills:
Explains role of the interpreter to the LEP and the client during
pre-session;
Recognizes the complexity of each encounter and added factor of
linguistic barrier;
Sets tone of the LEP/client encounter to manage spatial configuration
and flow of communication
to preserve accuracy and completeness, and to assess and address
potential areas of discomfort
for the LEP (age, gender of interpreter, no previous experience with
interpreters etc.); ;
Encourages and fosters direct communication between LEP and client
Maintains professional distance, impartiality, transparency, neutrality,
and integrity;
Has excellent listening, retention and note-taking skills;
Diffuses conflict between parties by remaining calm and impartial;
Clarifies instructions, follow up steps in a diplomatic, effective
manner.
Ethical competency:
Understands and abides by Prism Staffing and Recruiting policies on
client confidentiality, informed
consent, non-discrimination and by interpreters code of ethics and
standards of practice.
Interpersonal and cus