NORTHAMPTON Senior CRM Administrator/Events Lead Job Summary Co-manage
CRM (Salesforce) ecosystem projects, platform, and associated third
party tools that enable robust functionality for event capabilities.
Provide business analysis consultation and technical guidance on CRM
ecosystem tools that support events. Partner directly with community
members, Information Technology Services colleagues, and other
stakeholders to document and scope user requirements; recommend solution
options; design and configure new functionality; and administer system
components as needed. Lead operations for events technology tools that
are part of the overall CRM ecosystem. Lead the development and
administration of Salesforce events use cases, with primary
responsibility for consultation, documentation and testing across
platform use cases. Minimum Qualifications Bachelor\'s Degree from an
accredited institution in computer science, computer information
systems, or a related field, plus at least two (2) years of working
experience in Salesforce and related applications including but not
limited to, Sales Cloud, Community Cloud, and cVent or an equivalent
combination of education/experience. Experience managing projects with
non-technical clients and ensuring effective technical and functional
collaboration across internal technical and external functional groups.
Experience leading projects from inception to delivery to effective
transition to ongoing management and support. Preferred Qualifications
Work experience in higher education, preferably in a higher education
setting providing support, coordination, or direction as administrative
staff. Salesforce Administrator Certification Experience administering
Salesforce Sales Cloud, Communities Cloud, Service Cloud, cVent, and/or
GitHub. Proven track record for being detail-oriented with a
demonstrated ability to self-motivate and follow through on projects.
Demonstrated aptitude for learning new technologies. Ability to
effectively communicate technical concepts to other technical staff
members as well as non-technical members of the organization. A record
of success in improving processes and driving adoption of a CRM solution
and related technology services. Ability to demonstrate a high degree of
self-initiative and commitment to expand skills and expertise through a
variety of methods, including self-study, working/mentoring with
colleagues, and both internal and external training. Familiar with Agile
Project Management is a plus. Essential Functions System Administration,
Configuration and Implementation, including customer service (60%): Lead
design, configuration, enhancement, and maintenance for CRM ecosystem
functionality for events Perform hands-on solution design, prototyping,
and proofs-of-concept of CRM ecosystem tools to address campus business
needs Administer applicable third-party applications and connections
with Salesforce, including events-related technology. Architect common
capabilities tied to events, appointments, document generation, and
administrative tools and practices like rollups, testing, and
documentation. Explore and implement new features and functionality in
the CRM ecosystem to support events and event-related business needs.
Documentation, Testing, and Training (30%): Document vision, goals, and
strategies for new use cases of CRM. Identify and document business
requirements and processes, aligning business needs with established and
emerging technical practices and CRM ecosystem capabilities. Lead,
standardize and provide regular review and improvement of internal CRM
team quality assurance testing practices. Organize testing sessions with
team members, including facilitating internal team sprint testing, SIT
and UAT sessions.