This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11849208 By joining our team,
you\'ll be part of our life-changing Mission and Vision. You\'ll work in
a truly inclusive environment where diversity and equity are championed
through words and actions. You\'ll contribute to an innovative culture
that is second to none, one that embraces curiosity, discovery and
compassion. You\'ll play a role in something that\'s never been done
before as we integrate science and clinical care to help patients
achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The Patient Services Representative greets and responds to the needs of
incoming patients and families. The Patient Services Representative
facilitates the flow of patient volume including patient check-in,
check-out, scheduling appointments, and other Front Desk operations. The
Patient Services Representative collects patient demographic and
insurance information from patients.
The Patient Services Representative will consistently demonstrate
support of the Shirley Ryan AbilityLab statement of Vision, Mission and
Core Values by striving for excellence, contributing to the team efforts
and showing respect and compassion for patients and their families,
fellow employees, and all others with whom there is contact at or in the
interest of the institute.
The Patient Services Representative will demonstrate Shirley Ryan
AbilityLab Core Attributes: Communication, Accountability,
Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and
Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to
Excellence) while fulfilling job duties.
Job Description
The Patient Services Representative:
- Performs the daily operations of the clinic and Front Desk duties
including: answering inbound calls, placement of outbound calls,
monitoring of voicemail, scheduling initial and continuing
appointments, registration and monitoring outpatient schedule to
insure maximum capacity.
- Facilitates the check-in process including registration of patients,
verifying insurance information, collecting demographic data, and
checking registration forms for completeness and accuracy.
- Identifies and resolves patient and family issues including follow
through to ensure resolution.
- Posts patient payments, issue receipts, and completes necessary cash
reports for daily and monthly accounting.
- Schedules patient follow-up appointments.
- Allocates patients into available time slots as dictated by the
clinician template and protocols.
- Scan and fax patient documents.
- Perform all other duties that may be assigned in the best interest
of the Shirley Ryan AbilityLab.
Reporting Relationships
- Reports directly to the Business Support Manager
Knowledge, Skills & Abilities Required
- High school diploma or equivalent. College or post-high school
technical training desired.
- Minimum 3 years of experience in a customer service role/general
office environment with gradually increasing responsibility
preferred
- Understanding of healthcare operations and the crucial role this
position plays for delivering world-class access.
- Understanding of basic guidelines related to health insurance,
including HMO\'s.
- Exceptional customer service, communication and interpersonal skills
necessary to interact on a daily basis with internal/external
customers in various circumstances.
- Effective communication skills focusing on consistent email
communication and follow up as well as relaying appropriate
information in a timely, comprehensive and accurate manner.
- Ability to solve problems diplomatically and efficiently.
- Demonstrate strong organizational skills, high level of a tention to
detail, follow through and active listening.
- Proficiency in Microsoft applications: intermediate level skills in
the use of Outlook, Word, and Excel; basic level skills in the use
of PowerPoint.
- Application of a variety of a variety of moderately complex computer
PC software and office equipment (photocopier, printer, fax machine,
scanner, calculator, multi-line phone, etc.).
Working Conditions
Normal office environment with little or no exposure to dust or extreme
temperature.
The above statements are intended to describe the general nature and
level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of personnel so classified.
Equal Employment Opportunity
ShirleyRyan AbilityLab is an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration for
employment without regard to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law.