$17.00 - $25.00
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
What you'll do:
- Provide guests with exceptional customer service by being the subject matter
expert on all products, nutrition, services, in-store promotions,
local community events and other areas of animal care and wellness.
- The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on
a limited basis as needed.
Essential Job Functions:
The incumbent must be able to perform all of the following duties and
responsibilities with or without a reasonable accommodation.
- Act as a personal shopper/information center for customers as they enter
the store and be 100% focused on customer service.
- Provide quick and courteous service to all PETCO customers and their pets by
determining their needs and sharing product knowledge to suggest the
appropriate merchandise and services to satisfy them.
- Performs all aspects of point-of-sale service, e.g. cash sales, credit
and check sales, returns and exchanges. Performs the daily balance of cash
drawer as necessary.
- Completes cash register transactions as well as guest carry-out service
consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
- Be knowledgeable about pet-related events/resources and related costs
within the community including dog parks, dog or cat shows, pet-friendly
hotels, etc.
- Express passion about animal welfare and maintain integrity in the work
area.
- Be familiar with all new products and services in order to be able to engage
with customers regarding new product and services features and benefits.
- Politely and professionally respond to inquiries regarding products,
services and pricing via the telephone.
- Bend, kneel, lift (up to 50 pounds, as necessary) and stand for
long periods of time.
Supervisory Responsibility:
None.
Work Environment:
The majority of job duties are conducted indoors, although merchandise
stocking and customer carry-outs will require that an associate leave the
store briefly. Because this position requires bending, kneeling, lifting
(up to 50 pounds, as necessary) and standing for long periods of time.
The large majority of this associate's time will be spent in direct contact
with our customers.
The pay ranges outlined below are presented in accordance with state-specific
regulations. These ranges may differ in other areas and could be subject to
variation based on regulatory minimum wage requirements. Actual pay rates will
depend on factors such as position, location, level of experience, and
applicable state or local minimum wage laws. If the regulatory minimum wage
exceeds the minimum indicated in the pay range below, the regulatory minimum
wage will be the minimum rate applied.
$17.00 - $25.00
Hourly or Salary Range will be reflected above. For a more detailed overview
of Petco Total Rewards, including health and financial benefits, 401K,
incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, age, protected veteran
status, or any other protected classification.