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Operations Manager
Job ID
155408
Posted
15-Feb-2024
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Nottingham - England - United Kingdom of Great Britain and Northern Ireland
JOB DESCRIPTION
Operations Manager
Purpose Of The Job & Background
Providing leadership, management, and development to the existing engineering team ensuring that all Statutory & Planned Maintenance is carried out in accordance with the Contract and operational commitments are met and exceeded.
Responsible for the delivery of Hard FM Services across the clients corporate head office estate which consists of 1 main campus in Beeston, Nottingham as well as number of additional buildings as part of the Corporate Estate.
The Operations Manager will have line manager responsibility for the existing engineering team, supported by a working supervisor. In addition, they will be responsible for the management of 3rd party supply chain partners responsible for supporting the delivery of Hard FM across the estate. The Operations Manager will form part of the onsite senior leadership team providing technical advice and guidance supporting the Account Director. In addition, they will be expected to form working relationships with the FM Managers ensuring effective and collaborative service delivery.
The Client expectation is the delivery of a cost effective high performing service which meets their needs and ensures a fully compliant estate.
Key Responsibilities
1Provide leadership to the incumbent engineering team, and ensure that contractual commitments are delivered.
2Represent the Contract as the Technical Expert
3Ensure we have the correct level of Appointed Persons on the Contract and that all training is completed and up to date.
4Work with the Asset Manager to ensure that correct asset information is captured and updates are correctly aligned on the CAFM system.
5Responsible for the monthly review and receipting of all completed PPM works to ensure suppliers are paid correctly, whilst ensuring correct paperwork has been submitted.
6Responsible for the weekly & monthly compliance reporting.
7Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and sub-contractors activities, and are regularly review.
8Ensure the correct staffing structures operate across the engineering team, balancing cost with the delivery of service excellence. Ensure structures and processes support peaks and troughs in workload, and disaster recovery.
9Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
10Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
11Promoting and maintaining the core Values of CBRE.
12Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Accountabilities
1Reporting to a CBRE Account Director.
2Accountability to the CBRE functional heads, as appropriate.
3Accountable day-to-day to the relevant client contacts.
4Line management responsibility for engineering team and indirectly for relevant sub-contractors.
5Accountable for ensuring statutory compliance is up to date.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)