At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Junior Tech Service Specialist
Location Nyíregyháza, Hungary
Job ID 0000014746
Category IT, Telecom & Internet
Job Description
Please note: Only English written applications will be taken in consideration. Relocation support is not offered for this role.
#LI-JT1
“We build on giants and enable the digital journey of the LEGO Group through Secure Infrastructure development and platform foundations.”
Join the LEGO ® Technology organization and become a key player in supporting outstanding tech solutions for LEGO ® colleagues in the facilities!
We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.
Core Responsibilities
The Junior Tech Service Specialist is a dedicated player in its own field. Considered as an asset in a service function being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.
Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, accurate immediate ticket routing etc.
Active global collaboration within the product and if needed in the bigger organization. Shares knowledge and information, seeks to learn standard processes. Takes ownership of tasks prioritized.
Takes a data driven approach when working on initiatives.
Play your part in our team succeeding
In the Global End-User Support organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.
Working in this area is hugely exciting as you get immediate response on the success of your actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.
Come play an important part of our team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, happiness, and integrity for us to succeed together and meet our goals and reach our vision.
The team is based in our manufacturing facilities in Nyíregyháza and provides 24/7 support for end users, meaning they work in different shifts. Essentially, the team offers support through various channels, primarily accessible via chat and phone. Additionally, we have a hybrid work model – Best of Both - three days in the office, two days at home. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!
Do you have what it takes?
Passion for computer infrastructure especially virtual environment (network, computers, etc.) and some experience is fundamental here. Broad understanding of Infrastructure security and computer capabilities as well. If you also have a deep interest for technology, and you are eager to drive, learn and get things done, we will be pleased to hear from you.
As a person, we expect you to have a service approach and to be organized, like to interact with various people and be a problem solver for them. Strive to strength your already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team, you should naturally bring a positive can-do-mindset.
To succeed in this role, you ideally already have experience within some of the following:
IT Service Management Tools.
Microsoft OS, programs, and services.
MacOS, iOS.
Basic understanding of IT networks.
Low-code, no-code solutions.
Agile way of working and tools.
Analyze and work with data and reports.
Advanced English both written and verbally are needed since we are an international gathered team, and our “customers” are WW.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO ® team today.