This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11828589 Innova Solutions is
immediately hiring for a Business Consultant II (Green Power
Connection Team)
.
Position type: Full-Time, Contract
Duration: 12-months
Location:
Oakbrook IL
As a Business Consultant II (Green Power Connection Team)
, you will:
Job Descriptions:
A team within the company that helps customers manage their green power
journey, which is typically related to solar energy, battery storage,
and electric vehicles. Requests come in from many sources including the
phone lines, email, social media, website, through municipal leaders and
through regulators. The customers are on a journey and we are trying to
help the customer wherever they are in their green power journey,
without necessarily having a script for everything that could come up.
We provide support to customers by answering questions, we provide solar
materials and resources including our website and proactive
communications, and we coordinate with internal departments to resolve
any issues that customers have. * Educating customers about green power
options and corresponding programs/services* Includes significant
interface with customers via phone, email, and face-to-face. * Support
and manage the net metering application and enrollment process as it
aligns with the legislative requirements. This includes corresponding
and interacting with internal and external groups and customers to
ensure customer accounts are appropriately assigned to net metering. *
Monitor, interface, and coordinate activities with internal and external
groups to ensure proper meter exchanges, submit billing requests, and
completion of the enrollment process. Correspond with customers to
ensure that required forms and agreements are completed and returned by
the customer.
Top 3 skills needed:
- Ability to explain technical and complex topics, customized for
individual customer understanding.
- A bit of a detective mindset - ability to synthesize information
gleaned from multiple systems to determine possible issue, next
steps, and path forward.
- Solar/Net Metering/Interconnection knowledge or experience.
Understanding of state and federal clean energy programs and
incentives.
Must have:
- Strong interest/passion in advancing clean energy technologies
- Excellent communication skills - verbal, written, and listening
- Ability to understand customer perspectives and desire to resolve
issues through outstanding customer service.
- College graduate preferred.
- 5-10 years of experience
Specific experience:
- Demonstrated customer service experience, or call center experience
- Solar/Net Metering/Interconnection knowledge or experience
- Comfortable with use of Microsoft Office tools: Outlook, Teams,
Excel, Powerpoint, Word, etc.
The ideal candidate will have: customer service experience and
Solar/Net Metering/Interconnection knowledge or experience
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions.
If this role is not a fit for you, we do offer a referral bonus program
for referrals that we successfully place with our clients, subject to
program guidelines. ASK ME HOW.
Thank you!
Mohd Adnan
Associate Team Lead - Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: \$51 - \$52 per Hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers enefits( based on eligibility)
that include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta,
Georgia, Innova Solutions employs approximately 50,000 professionals
worldwide and reports an annual revenue approaching \$3 Billion. Through
our global delivery centers across North America, Asia, and Europe, we
deliver strategic technology and business transformation solutions to
our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as
#4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated Client Diamond Award Winner (2020)
One of the Largest Certifie