JOB REQUIREMENTS: IT Help Desk Technician Location US-WI-Madison \|
US-WI-Oak Creek Job ID 2024-4195 Type Regular Full-Time # Positions 1
Category Information Services Overview The IT Help Desk Technician will
provide support to users of the organization\'s technical products or
services. This position plays a critical role in ensuring our employees
have seamless access to technology, resolving problems promptly and will
maintain a high level of customer satisfaction. The position will be
fully on-site in Madison or La Crosse, WI. Responsibilities Provide
first-level technical support to end-users via phone, email, or
in-person. Identify, investigate, and research technical problems.
Manage IT tickets by responding to requests, updating tickets, and
escalating when necessary. Collaborate with IT team to analyze existing
workflows and propose solutions for continuous process improvement.
Diagnose and troubleshoot hardware, software, and network issues. Walk
users through problem-solving steps and provide clear instructions.
Install, configure, and maintain computer system applications. Assist in
the setup and maintenance of IT equipment, including laptops, desktops,
printers, and mobile devices. Document technical issues, solutions, and
processes for future references. Stay up to date with advancements in
technology. Collaborate with the IT team members to implement and
improve IT processes and procedures. Occasional travel up to 10% of
time. Other duties/responsibilities as assigned. Qualifications
Associates degree in computer science or information technology
preferred. Strong knowledge of Microsoft Windows and Office Suite.
Knowledge of basic networking concepts. Excellent communication and
customer service skills. Ability to prioritize and manage multiple tasks
in a fast-paced environment. Strong understanding of security best
practice and ability to implement. Excellent customer service,
organizational, interpersonal, and written / verbal communication skills
First Supply, family-owned and operated for over 125 years, offers its
employees a great benefits package including; medical, dental, vision,
401(k) with company match, PTO, company paid holidays, on demand pay,
education assistance, adoption assistance, and more! About First Supply
First Supply is a leading main channel wholesale distributor providing
industrial customers and building contractors with an extensive line of
products and services. First Supply features... For full info follow
application link. First Supply LLC is an Equal Opportunity Employer of
Minorities, Females, Protected Veterans, and Individual with
Disabilities. In order to be selected for the position, candidates must
submit to a drug test with negative results on employment offer, the
ability to be bonded as defined by First Supply LLC\'s fidelity bond
insurance carrier, and have a valid driver\'s license and a driving
record which meets underwriting standards. ***** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/8B140C6F901A42BC