This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11843291
TheDirector of Sales & Operationsmanages a multi-store district of
Corporate and Franchise stores in the Chicago Region. This role is
responsible for achieving sales, operations, organizational goals of
customer satisfaction, profitability and productivity forBatteries
Plus.TheDirector of Sales & Operationsprovides leadership,
coaching, advice, and assistance to assigned stores to impact and
improve sales, profits, operating standards and ultimately drive
execution.
The Director of Sales & Operations will oversee our Corporate and
Franchise stores in the Chicago Region. Batteries Plus has 720+
stores nationwide and is growing. Does this sound like the next exciting
opportunity in your retail field leadership career? If yes, apply today
for consideration!
Responsibilities:
Store Operations
- Instill excellence in retail store teams by providing direction in
regards to inventory, return processes, ordering procedures, and
safety concerns
- Conduct focused store visits and provide extensive documentation of
findings. Follow through on all action items to ensure full
execution of action plan
- Provide training and support to Franchise Owners, Store Management,
and Trusted Advisors when new initiatives and/or operational tools
are rolled out
- Ensure that the stores and employees are in compliance with all
safety practices and regulations (e.g., OSHA, shipping, etc.) and
that all company policies and best practices are adhered to
- Confer with Franchise Owners/Store Managers to develop remedial
action plans
- In assigned Corporate Stores, assist Store Managers with arranging
for coverage in critical situations. Work as the Corporate Store
Manager when necessary
- Act as a brand ambassador. Promote the company, its objectives,
programs and achievements to the public and employees at all times
Business Planning and Results
- Review and improve Profit and Loss statements with Store
Managers/Franchise Owners. Create action plans to maximize
profitability, productivity and business growth
- Execute sales processes and provide leadership and insight to meet
or exceed monthly and annual region budgets
- Review and improve scorecard results to include reviewing KPIs,
store appearance, store displays, merchandising, and promotions.
Track results and evaluate performance compared to plan and
benchmarks
People Management
- Lead and develop high performing teams that deliver industry leading
customer service
- Create a positive team culture of execution through clear goals,
expectations, ethics, methods, measurements and validation to
achieve desired results
- Contribute to growth and development of managers and associates
through training, coaching, communication, recognition and support
- Identify the potential in others, and provide helpful feedback for
development. At each store visit, identify leadership and skills
gaps and create plans on how to improve
- Work with HR to build connections and network within the community
to build and maintain a talent pool.
- Recruit, select and develop Store Managers; develop bench strength
throughout the territory
Franchise Relations
- Establish and effectively manage a business partner relationship
with franchisee owner/operators and staff
- Provide operational resources, best practices, and assistance to
ensure franchisees\' establish business plans to include specific
objectives, goals, and strategies appropriate to their size and
consistent with Corporate strategic direction and objectives
- With franchisees, establish systems and schedules to monitor
progress and goal achievement status
- Conduct periodic reviews, telephonically or in person, with
owner/operator to review the business and action plans. Update plans
and progress as needed
- Ensure that franchisees are consistently meeting Corporate standards
for performance through delivery of approved products, and
compliance with programs, procedures, policies, and trademark
protection
Qualifications:
- 5 years of multi-store retail management experience
- Willing to work some evenings and weekend when needed
- Ability to travel 75-90% via airplane and vehicle with overnight
stays required
- Clean driving record with valid driver\'s license
- Cell phone with system capabilities to support voice, data, and
email coverage for use at a rate of 75+% of the time
Preferred Qualifications:
Bachelor\'s degree in business or retail management. Will consider a
combination of education and experience in lieu of degree
Be able to teach others to understand the financial impact of
operational decisions, and help to establish