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Job Description Summary
The Senior Commercial Operations (ComOps) and Contracts Manager is responsible for the management of risk processes in the commercial (Inquiry-to-Order) phase, including contract negotiation, risk review and approval, and overall engagement with the proposal generation process and commercial negotiations, to ensure commercial intensity & compliance to the Grid Solutions Deal Risk Management process (Policy 5.0). This role drives change through adaption & localization initiatives (North America) and improved rigor in deal making/closure and for a better Operational Excellence to ensure proper risk management throughout the deal lifecycle, while closely aligned to customer CTQs.
Job Description
Essential Responsibilities
As the North America Senior Commercial Operations and Contracts Manager, you will:
Lead customer negotiations, ensuring an acceptable risk profile for GE given the specific scope of supply and deal dynamics; engage with approvers and subject-matter experts as necessary
Review and redline customer terms and conditions (T&Cs) and other commercial documents
Own the ComOps and respective risk process, including the use of tools and governance instances, ensuring development of consistent operations in ITO, adherent to our policies, processes & metrics; Drive early engagement, strategy development and approvals with region, product management, operations, and supporting functions
Partner with tendering to ensure high quality winning proposals and with sales to align commercial strategy with region’s plan for orders, cash and margin … support design and drive implementation of proposal standards and new commercial models to increase market reach
Ensure seamless hand-over of signed contracts to operations team
Drive change management and challenge current commercial processes to reduce cycle times & costs, improve service quality & mitigation plans and define appropriate commercial strategy … drive empowerment through localization of T&Cs, functional expertise across region, and people capability development
Maintain knowledge of market trends, customer requirements, competitor actions and customer base; interface with internal and external customers, identify customer needs
Required Qualifications
Bachelor’s degree in Business, Finance, Legal, Engineering or related area from an accredited university or college
Minimum of 7 years of experience in Commercial Operations, contract management, sales, tendering, bid management and/or project management within energy (T&D, Power Generation, Oil & Gas), industrial, or infrastructure
Desired Characteristics
Experience with complex projects, developing complex proposals or structuring complex deals
In-depth knowledge of contractual terms and conditions; experience in structuring and negotiating contracts to minimize business risk
Experience with High Voltage projects, including AC Substations, HVDC (High-Voltage DC) and FACTS (Flexible AC Transmission Systems) technologies
Experience with complex services contracts (Long-Term Service Agreements
Strong contractual & negotiation skills
Graduate of a GE leadership program (e.g. CLP, FMP)
Knowledge of electrical transmission and distribution projects or power projects
Ability to influence and lead cross functional teams
Previous experience in the Energy industry
Strong oral and written communication and presentation skills
Strong interpersonal and leadership skills
Self-sufficiency and ability to program manage
Ability to think strategically and be operationally rigorous
Change agent with strong business acumen
Familiarity with the use and function of SPEAK4GE (SFDC)
This role will require onsite presence in the Oakbrook Terrace office 3 days per week