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If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
POSITION SUMMARY:
The Configured Product Specialist assist customers by addressing inquires, resolving issues, and providing support for Hale’s configured products. This role serves as the company’s ambassador, being the initial point of contact for customers, and strives to ensure a positive experience throughout the entire order-to-cash process.
DUTIES AND RESPONSIBILITIES
Manages end-to-end customer order processing from purchase order receipt to product shipment of configured products.
Professionally interacts with customers and other via phone, in person, e-mail or other written or verbal methods.
Creates new sales order configured components.
Professionally resolves internal and external customer issues promptly and thoroughly.
Provides answers to general technical product questions.
Supports the sales team and customers with pricing and general product assistance.
Expedites shipments when necessary.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.
Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
All other duties as assigned.
KNOWLEDGE, SKILLS AND REQUIRED ABILITIES
Excellent interpersonal, verbal and written skills.
Proficient with Outlook, Word, and Excel.
Experience with CPQ (configure, price, quote).
Experience with Salesforce or equivalent CRM.
Ability to multitask and manage high work volumes in a fast-paced environment.
Must be able to work O.T. as required and attend designated training.
Accepts constructive feedback and strives for personal and professional improvement.
Creative problem solver.
Strong work ethic.
Team collaboration and dependability.
Requires high degree of accuracy.
EDUCATION AND EXPERIENCE
High School diploma with 3-5 years of experience in Customer Service/Technical support or equivalent roles.
In-depth knowledge of centrifugal force pumps.
Pump manufacturing experience.
Fire truck pump experience (Manufacturing or Technical support).
Customer Care experience in a manufacturing environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, stand, and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 20 pounds or over 20pounds with assistance. Specific vision abilities required by this job include close vision and ability to adjust focus. May be exposed to various workplace hazards, including chemicals, machinery, and noise. Proper use of personal protective equipment (PPE) is essential.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Sales
Business Unit: Hale