This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3059258 Position Title:
Assistant General Manager
Reports To: General Manager
Status: Full-time
Location: Gordon\'s Service Experts: 12354 S Sunnylane Rd, Oklahoma
City, OK 73160
Join the team of experts and realize your true potential!
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Position Summary: The Assistant General Manager supports the General
Manager in directing and coordinating the total activities of the
service center. Provides leadership to personnel and key processes of
the center.
Key Responsibilities:
- Implements organizational policies and goals in conjunction with the
General Manager
- Coordinates activities of service departments like Sales,
Maintenance, Installation, etc. to drive operational efficiency
- Assists with leading a successful Sales Team
- Assists with budget analysis and setting profitability goals
- Helps ensure payroll processes are accurate and on time
- Trains and monitors Customer Service Specialists on booking rates,
call volumes and service levels
- Manages dispatchers and technician scheduling to maximize call
volume/capacity
- Ensures Health, Safety and Environmental processes are followed
- Analyzes customer satisfaction feedback and follows up appropriately
- Supports the General Manager on sales goal planning and tracking
- Helps develop ongoing performance feedback and counseling for
employees
- Adheres to HR standards and guidelines on reviews, counsel and
discipline
Qualifications:
- Bachelor\'s Degree in Business, Operations or related field
- 5+ years experience in the HVAC industry including sales,
installation and service
- Supervisory experience required
- Excellent customer service and communication abilities
- Strong technical troubleshooting skills
- Valid driver\'s license
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to
support employees and their families in managing their health and
wellness needs. Following is a summary of the many benefits that could
be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many
positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects
you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance,
health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities