This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3084957 Why You Should Join
the Service Experts Team?
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers, including incentive and bonus
opportunities, depending on the position
Generous PTO provided:
- 20 paid days off within your first year of employment (vacation &
national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during \"Slow Season\" - due to our extensive customer
base, you will never have to worry about not being able to provide
for your family year-round
- Ready to get out of your work truck? We have ample advancement and
career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored
Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool
replacement program
- We\'ll make you better at what you do with our internal Training
Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company
matching contributions
- Company-paid employee Life Insurance with options for YOU and your
Family!
- Short-term and Long-term disability insurance options that will
protect you and your family if you are unable to work
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- Supplemental benefit programs such as:Legal advice, pet insurance,
and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts
Heating, Air Conditioning, & Plumbing!
Position Summary:
Supervises technicians and helpers who are installing, maintaining, and
servicing residential and/or light commercial HVAC equipment and
accessories. Oversees daily work and ensures adequate staffing to meet
customer needs, assists technicians with unusual or difficult
assignments, trains and coaches employees, ensures that safety rules and
practices are followed, and conducts quality-control checks on completed
work. As needed due to staffing and customer needs, performs service,
maintenance, and installation work. Work is performed under the
direction of the General Manager.
Key Responsibilities:
- Reviews and monitors upcoming work to be performed in order to
schedule and assign technicians and/or crews to maximize
productivity and to meet the needs of the customer
- Conducts regular meetings with technicians and helpers on such
matters as reviewing past performance and areas of concern;
conducting training on lead generation; customer service, and
company products and services; reinforcing safety rules and
practices, and current and future goals and objectives.
- Assists technicians with major, unusual or difficult assignments
and/or problems. Conducts quality- control review of assessments of
completed work performed to ensure work is performed in accordance
with company practices and processes, expected workmanship, and
efficiency and effectiveness.
- Trains employees on technical skills, company processes and
procedures, and safety rules and practices
- Responsible for delivery of excellent customer service and
sustaining high levels of customer satisfaction
- Ensures company property, vehicles, and tools are being used,
maintained and properly accounted for
- Represents the company professionally, honestly, and ethically in
all business matters and activities
- Ensures that the company vehicles are properly stocked, that
defective warranty parts are returned to the branch and that vehicle
standard stock is ordered/replenished as needed. As needed,
completes material requisition forms and other related
administrative activities.
- Demonstrates leadership to the field staff in the areas of customer
focus and customer service; following company policies, procedures,
and processes; safety rules, procedures, and practices; and the
implementation of company initiatives
- Serves as a resource to the sales staff on technical issues
regarding products and services
- Assists the General Manager with administrative tasks and other
duties as needed or assigned
- As needed to meet customer needs, performs service, maintenance, and
installation work
- Performs similar/other duties as needed or assigned
Desired Skills and Qualifications:
High school diploma or GED with additional training and 5 plus years\'
experience in HVAC with technical training certification required
Demonstrated basic leadership skills
Demonstrated ability to train others in technical skills and effective
customer service
Must possess all valid licensing or certification as required by
federal, state, provincial, or loc