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Become a part of our caring community and help us put health first
The Call Quality Coach (Call Quality Professional 2) provides information to assist in the feedback and formal education process of individuals on the phone. Documents quality issues and performance measures. The Call Quality Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Help our team achieve their best! Are you detail oriented? Do you have experience with coaching or providing feedback? Do you enjoy developing others? If so, this might be the job for you! We are seeking a candidate for a Call Quality Coach (Call Quality Professional 2) to join our growing team! The Call Quality Coach (Call Quality Professional 2) monitors and evaluates the quality of inbound and/or outbound sales and relationship building calls as well as contributes to projects across a number of departments to improve performance in areas of compliance, sales, and consumer experience
Use your skills to make an impact
Required Qualifications
Prior experience in Telesales, Call Center and/or Quality Assurance
1 or more years of leadership experience (demonstrated capability with coaching and developing associates formally and informally)
Ability to work schedules 8am-6pm, that include evenings and weekends during Peak, Hours subject to change based on business needs.
Experience with prioritizing and balancing multiple responsibilities and projects
Knowledgeable with Microsoft Office: Word, Excel and PowerPoint
Critical thinking skills
Ability to prioritize and balance multiple responsibilities and projects
Flexibility in day to day work initiatives
Detail oriented; ability to provide detailed feedback to agents
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Bachelor's degree
Applied knowledge of Direct Marketing Processes
Contact Center Operations leadership
Work in a virtual environment
Bilingual- Spanish
Additional Information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$48,900 - $66,200 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-10-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.