Shire Veteran Jobs

The DRO Learning and Development Lead will be part of a global team focused on creating, maintaining, and delivering training and procedures for the wider for Citi’s Data & Regulatory Operations (DRO) organization including process change, policy, and Series 99 functions for the Entity Data Management, Accounts Control, Securities and Pricing, Client Onboarding teams.

The Data Procedure & Training Portfolio Management team within the Data & Regulatory Operations (DRO) organization consolidates, develops, expands, and formalizes both procedures and training in line with Citi standards and policies. The role will be responsible to create and lead centralized and standardized Global Training Framework, which is scalable and auditable, to ensure all regulatory and process change requests are supported with corresponding learning activity, follow comprehensive training impact assessment to identify most suitable method of training delivery and undergo analysis and multi-tiered approval mechanism. Additionally, the Learning and Development Lead role will ensure that Global Training Framework and training portfolios are aligned with demanding change environment and maintained over time as processes, procedures, and technologies change.

This role will report to the Procedure Development Senior Manager within the DRO Data Governance team.

Responsibilities:

• Lead and develop Global Training Framework with objective to identify learning requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.

• Work with business partners and stakeholders for various changes to design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.

• Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.

• Conduct training assessments and identify training needs for complex policy and non-regulatory changes.

• Support delivery on Book of Work projects, primarily leading efforts related to training design and implementation.

• Streamline, consolidate and standardise learning and development processes where possible.

• Create various types of training outputs, from instructor-led materials to web-based trainings to provide exceptional training offering required for managers, checkers and other specialised roles.

• Identify and close gaps in procedures and existing training with continuous improvement over time.

• Ensure that staff is equipped with the requisite process knowledge to perform to operational management standards.

• Ensure all learning events are tracked via GLMS and generate meaningful and user-friendly MIS.

Qualifications :

• 4+ years of experience in managing large scale training programs and projects.

• 3+ years of experience in training design and development is a must.

• 3-5 years’ Operations/ back-office experience in Banking industry is desirable.

• Experience in business partnering providing a support service internally to business stakeholders.

• Strong leadership, collaboration, and communication skills.

• Strong listening skills and ability to absorb feedback and translate to solutions.

• Ability to multitask and adapt to changing environment.

• Excellent one-on-one and group presentation/facilitation skills.

• Detailed oriented and strong organizational skills.

• Flexible with global working hours, on need basis.

We offer:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

#LI-KG1

Job Family Group:

Operations - Services

Job Family:

Reference Data Services

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.