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The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022! $10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements) What you'll do The BMG Team Leader will work Full Time, Days and works in support of the Division/Department Leadership Team. The BMG Team Leader assists in all aspects of operations (staff, supplies, equipment) to provide effective and efficient patient service. Under the supervision of the Leadership Team, the Team Leader is responsible for oversight of day-to-day activities of the office or clinic support staff as well as working in various support capacities as needed. The BMG Team Leader provides high quality administrative support for Division/Department leadership. Daily acts as a consultant and resource to the Manager/Director. Troubleshoots and problem solves as issues arise, keeping the Manager/Director informed. This will be measured randomly by though managerial observation. Demonstrates independent judgement and critical thinking skills, within scope of job responsibilities, in the absence of direct supervision, as measured by indirect manager/supervisor observation. Demonstrates efficient time management skills, demonstrated by project management and task completion, as measured by manager/supervisor observation. The BMG Team Leader reviews mail and prepares answers to correspondence as appropriate and in a timely fashion as determined by feedback from the Director and Administrative Director. Provides communications support internally and externally, including answering, screening and triaging telephone calls in a timely and professional manner as determined by feedback from all customers and as observed by manager/supervisor. Coordinates office/clinic clerical staff. The BMG Team Leader oversees schedules for clerical staff to assure coverage of department/clinic operations. Maintains accurate record keeping for time off and monitors away time maintaining adequate support staff coverage at all times, as observed by manager. Maintains active plan for cross coverage of job knowledge to enable plan for unanticipated coverage issues, as observed by manager. Maintains knowledge of all front office operations (registration, phones, scheduling) by attending at least annual training sessions for registration and scheduling, meeting the 80% Quality Control goal in one of these functions, and setting a positive example in customer service. The registration/scheduling Quality Control will be measured annually by Bassett Healthcare Cooperstown staff and reported to the supervisor/manager. Sets an example for all of the staff by providing prompt, courteous customer service in a caring and concerned manner. Also sets an example for front office staff by following registration, scheduling, and telephone protocols (verifying demographic information, seeing insurance cards, asking for insurance information, calling all patients to desk to register). This will be measured by Health Center Manager observation and patient feedback. The BMG Team Leader assigns support staff to daily tasks and adjusts as needed, monitoring status of workload and anticipated backlogs. This will be measured by feedback from peer feedback and managerial observation. Provides orientation and scheduling training for all clerical staff. Keeps statistics for ongoing training and education annually to ensure competent skill level, as reviewed by manager. Conducts 100% on-time annual evaluations for support staff, soliciting feedback on performance from colleagues as evidenced by list generated by Human Resources Department. Monitors adherence by support staff to registration, scheduling, telephone, and cash handling protocols as well as HIPAA compliance, as measured by supervisor/manager observation and feedback from support staff and patients. Regularly solicits feedback from other colleagues regarding staff performance for use in training, development and evaluation of support staff, as observed by supervisor/manager. Establishes and maintains manual and electronic data management systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents. Maintains manual and automated computer files to allow prompt retrieval of information as observed by supervisor. Retrieves, sorts and prioritizes 100% of incoming mail daily as measured through supervisory observation. Develops and maintains tools for tracking of divisional indicators as observed by manager. (Example: complies statistics and prepares graph for monthly tracking of no-show data) Compiles other department specific data and develops reports and presentations as requested, as measured by supervisory observation. Demonstrates skill in computer use and downtime procedures as measured by direct supervisory observation and co-worker feedback. Provides support for meetings, conferences, special events and appointments; completes travel arrangements and maintains assigned calendar(s) Schedules routine meetings within 48 hours of request, and impromptu meetings within timeframe requested, notifying meeting owner of potential conflicts as measured through supervisory observation. Attends and records minutes of designated meetings; composes, secures approval, copies and distributes to committee members within 3-5 days of the meetings as noted by supervisory observation. The BMG Team Leader accurately coordinates all aspects of calendar for assigned principles and provides supporting correspondence reports and or information necessary for each meeting on a daily basis as noted by supervisory observation and feedback from other individuals receiving support. Prepares meeting specific materials and distributes prior to meetings within agreed upon time frame as measured by supervisory observation. Prepares travel folders for each trip including approved request for travel, hotel confirmations, seminar registrations, secures travel advances, and prepares expense reports form receipts at conclusion of trip within the required 30 days as noted by supervisory observation and feedback from other individuals receiving support. Maintains a positive image and working relationship with people who come in contact with the Department. Conducts/presents self in a professional manner as determined by dress and demeanor during all work-related activities as observed by manager/supervisor. Communicates effectively with patients, providers, and coworkers using means to protect patient privacy and maintain confidentiality as measured by direct supervisory observation and co-worker feedback. Is a model for excellent telephone technique, monitors administrative staff and takes corrective action to assure telephone standards are maintained as measured by direct supervisory observation and co-worker feedback. The BMG Team Leader originates, prepares, processes and/or edits personnel, financial or operational reports and documents. Maintains and prepares all required financial and operations reports as instructed to be noted by supervisory observation and feedback from other individuals receiving support. Coordinates credentialing process and maintains credentialing files as observed by supervisor/manager. Coordinates and/or processes Human Resource/payroll related information accurately and in a timely manner as measured through supervisory observation. Performs other duties as requested by management. What we need from you Education: High school diploma or equivalent preferred. Experience: Minimum of 2 years of office clerical experience or healthcare. Experience leading teams preferred. Skills: Critical Thinking Leadership Reliability Self-Motivated Team Building Physical requirements: Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work. Occasional balancing, crouching, climbing, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, stooping, fit test Frequent standing, talking, visual acuity (color/depth/perception), walking. Constant hearing, typing/clerical/dexterity, seeing/monitor/computer use. Hazards: Occasional bodily fluids/bloodborne exposure. Working conditions: Occasional noise, dust, odor. Travel: You should expect to travel every week. Benefits: Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population. Medical, dental and vision insurance Life insurance and disability protection Retirement benefits and more… Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.