At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Date: May 31, 2024
Title: Technology Services Specialist
Description: The Technology Services Specialist has responsibility for supporting College-standard computing equipment and software for the Hartwick College community. This support includes laptop and desktop computers, peripherals, software, public access computer labs and printing stations.
The Technology Services Specialist provides guidance in the day-to-day work of 15 student employees, including training and support. The TSS assists the community with accounts, permissions and access to campus resources. The TSS assists with the campus transaction system, and maintains card readers, the ID printer, cash registers, and door controllers. The TSS represents the TRC at many College fairs and events for incoming students and assists with other special events as needed.
Responsibilities:
Computer Support
Consults and helps users determine what software and hardware will best support ongoing and new projects.
Provides troubleshooting and repair for College-owned standard hardware and software
Prepares new Hartwick College computers, transfers data from old computers, and assists staff with how to use them on the Hartwick network
Supports students in getting personal laptops on the College network and in using College resources
Infrastructure Support
Assists with troubleshooting infrastructure equipment including network wiring, phones, security cameras, and wireless access points as needed.
Assists with installation of infrastructure equipment as needed.
TRC Center Operations
Answers phones and email, opens support tickets and maintains office records.
Responds to emergency calls for support during office hours
Assists campus community with account issues, permissions and access to campus resources
Collects repair costs and rental fees from students using WICKit and TRC cash register, as needed
Documents all work performed in IT Ticketing Software
Represents the TRC at College fairs and other events
Campus Transaction System
Troubleshoots hardware and software components of the transaction system including card readers, cash registers, printers, ID card printer, doors, and controllers.
Opens service cases to resolve hardware or software problems and sees cases through to completion.
Public access labs & printers
Manages public computing labs and printers by managing lab checks twice daily to monitor paper, toner and working status of lab machines. Replaces components as needed.
Orders papers and maintains supply
Student Technology Assistants Program
Training
Inventory
Troubleshoots and Diagnoses failed/damaged warranty/out-of-warranty hardware and work with vendors and manufacturers to return products for depot repair.
Assists in inventory of equipment as machines are deployed, moved, and decommissioned
For equipment being decommissioned, ensures hard drives are cleared with appropriate tools so they are safe for resale or disposal.
General Expectations
Creates and maintains positive relationships with all internal and external constituents
Demonstrates a commitment to the mission and purpose of the department; instills this commitment in students in the department.
This position, while a direct report of the Director of Technology Operations, will be tasked with taking requests and orders from the leadership teams of Networking, TRC, Mailroom and Media Services.
Participates as appropriate in college-wide organizations, committees, task forces, etc.
Provide backup coverage or assistance at the Mail & Copy Center on a case by case basis.
Deliver on service commitments and meet agreed upon deadlines
Comply with all applicable College, federal, state, local and associational laws, rules and regulations.
Participate in significant campus activities, such as but not limited to; Welcome Weekend, True Blue Weekend, and Commencement Weekend.
As a representative of the College, comport oneself in a professional manner at all times, both on and off campus.
Performs other duties as assigned.
Qualifications: Minimum requirements for this position include one to three years prior experience repairing laptop computers, desktop computers, and printing devices; and one to three years prior experience working in a “help desk” environment, preferably in an educational setting. Clean driving record and a valid driver’s license
Demonstrated knowledge of the standard technologies (hardware, software) adopted by the College including Windows and Macintosh operating systems.
Excellent communications skills, particularly the ability to describe technical problems to both end users and technical staff.
Experience working in a fast-paced and challenging workplace environment which involves high-pressure situations, multiple simultaneous projects, tight deadlines and a fluid structure.
Demonstrated ability to evaluate and think creatively with regard to solving problems.
Demonstrated ability to work as an effective member in a team environment; ability to manage time and multi-task; and a strong customer service orientation.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
The College strongly recommends that all employees are fully vaccinated against COVID-19 (full course of primary vaccination plus at least one dose of a booster).
The Technology Services Specialist is frequently required to repair computers and peripherals; thus, close vision and precise dexterity is required. Significant phone consultation is required, so good hearing and speaking skills are required. The Technology Services Specialist is frequently required to stand, walk to other areas on campus, lift computers and peripherals, and carry computers and peripherals within the TRC and to/from other work areas on campus. As the position involves the use of computer systems the Technology Services Specialist is frequently typing and viewing a computer screen or monitor. As an essential role of the Technology Services Specialist is to communicate with other TRC staff and students in addition to students, faculty, and staff at the College, talking and hearing are frequent activities.
Environmental conditions are often a cold office environment (winter or summer as a consequence of environmental requirements for computer and systems equipment); the remote storage area may be cold in the winter, and very warm in the summer.
The Technology Services Specialist may lift and/or move up to 50 pounds; lifting and moving of items of greater weight is typically assisted by hand cart.
Pay Range: $19.50 - $25.50
An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce. The College features a Liberal Arts in Practice general education curriculum and aspires to “be the best at melding liberal arts education with experiential learning.”
Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and a celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters.
Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.
Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply.
Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.
Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process.
All applicants are asked to submit the following materials with their online applications:
A cover letter;
A resume;
A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (https://www.hartwick.edu/campus-life/intercultural-affairs/diversity-at-hartwick/); and
The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).
Review of applications will continue until the position is filled.
Powered by JazzHR