At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
DESCRIPTION/RESPONSIBILITIES: As a Billing and Collections Specialist, you will complete our award-winning, paid training to learn the skills required to be a successful member of our administrative team. You will use teamwork along with self-management to build relationships with our customers through a customer-focused lens and be a key point of contact for both current and potential customers.
You will * Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs. * Communicate empathetically with customers, building trust and handling objections within a conversational call flow. * Close pest control sales via telephone and schedule the initial service. * Perform outbound calls to customers to follow up on service received and regarding outstanding customer account balances. * Handle special billing and collection calls, assisting with accounts payable/receivable processes. * Provide exceptional customer service, addressing inquiries related to invoicing, purchase orders, payment portals, and other billing-related matters. * Maintain accurate records of customer interactions and account information. * Collaborate with team members to resolve customer issues and ensure timely payment processing.
Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity