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Job Description
Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
Learns proper techniques in supporting the infrastructure deployed in the cages.
Understands when to escalate support issues. Works with external groups as needed to support and resolve issues affecting DC Operations.
Career Level - IC3
Responsibilities
Basic hardware repair- may troubleshoot or triage issues that require additional deep dives. e.g. HDD replacements, clearing iLOM errors
perform initial triage and discuss with senior techs to troubleshoot issues
Basic network troubleshooting- optic reseats, running cable
Cabling
Rack install
Server/Network Device installation
Follows SOPs – Contributes to improvement processes
Understanding of Support Tools to maintain Data Center activities
Create/escalate Jira tickets
Assists with maintaining an accurate parts inventory
May be first tier on call but will escalate if the issue is outside skillset
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer