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web support specialist - fully remote.
owings mills , maryland (remote)
posted april 16, 2024
job details
summary
$50,000 - $60,000 per year
permanent
no requirements
category computer and mathematical occupations
reference1049165
job details
job summary:
Description: This position responds to calls, emails, or online chat regarding website/sitelet troubleshooting, site updates, plugin updates, server or hosting issues, etc. Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment.
Responsibilities
Provide technical support to customers via email, phone and video.
Manage and resolve incoming martech support requests through our ticketing system
Build and update individual webpages and email marketing templates in the Parent Portal of the company's CMS and publishing up to 250+ child Sitelets in the company's website ecosystem.
Build and maintain the corporate website and have an understanding of web design and wordpress
Maintain and monitor Google Analytics and Google Tag Manager
Maintain a high level of professionalism with affiliate offices and work to establish a positive rapport
Identify and implement the best technology solutions to facilitate the company's marketing strategy
Find ways to automate marketing workflows and tasks using innovative technology-based solutions
Maintain the marketing technology budget and negotiate future software purchases
Use marketing tools like content and tag management systems (such as WordPress and Google Tag Manager) to streamline our marketing workflow
Collect, monitor, and analyze data using KPIs, such as click-through rate, conversion rate, or cost-per-lead
Train our marketing team on using new technology solutions, such as digital advertising platforms, and database management and analytics
Act as the subject matter expert for marketing technology in regard to vendor relationships and within Sandler
Act as the Systems Administrator for all marketing applications including: Hubspot Marketing Hub, WordPress, Scorpion, Zapier and, SharePoint
Core and Position Specific Competencies:
Information Technology
Marketing
Action Oriented
Customer Focused
Problem Solver
Team Oriented
Qualifications:
Bachelor's degree or its equivalent preferred
Knowledge of HTML, CSS, and/or Content Management System (CMS)
Experience supporting WP Engine, WordPress, and HubSpot
3+ years of experience in a technical support environment and/or web developer role
3+ years of experience working in or alongside a marketing team
2+ years of experience working as a marketing technologist or similar role
1-3 years performing website maintenance, backup, restore
Basic knowledge of web networking including DNS
Basic understanding of front-end technologies, including HTML5, CSS3, JavaScript
Understanding of web hosting and basic server administration
Excellent communication skills, including the ability to explain technical issues in user-friendly language to non-technical end users.
Excellent organization skills and attention to detail
Deep understanding of basic computer functions and the ability to teach and train others
Ability to work independently and balance multiple priorities in a remote workforce
Ability to learn and adapt to new technology and software packages as necessary
Displays courtesy and respect in working relationships with customers, franchisees and employees
Platform/Software Use:
WP Engine, WordPress (or CMS equivalent)
Microsoft Office
Adobe Creative Suite
Hubspot or other CRM
Zapier or other similar data tool
Work Environment and Physical Requirements:
While performing the responsibilities of this position, the employee is required to be stationary for long periods of time and may spend long periods of time sitting at the computer and on the phone. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel and crouch. Close vision and fine motor skills for computer are needed. The employee must be able to lift up to 15 lbs.
location: Owings Mills, Maryland
job type: Permanent
salary: $50,000 - 60,000 per year
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
.
qualifications:
Experience level: Entry Level
Minimum 1 year of experience
Education: No Degree Required
skills:
WordPress (1 year of experience is preferred)
HTML (1 year of experience is preferred)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.