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Dell Specialist, Customer Care in Panama City, Panama

Customer Service Specialist

Join us as a Specialist in our Customer Services team in Panama to do the best job of your career and make a profound social impact.

What you will accomplish

As a Customer Service Specialist you will be responsible for finding the best solution for our customers and promoting a unique after sales service experience. You will work with Consumers, Small, Medium and Large Business customers, delivering solutions for each case.

You will:

• Provide solutions to customers through different channels such as telephone, chat or email;

• Deliver solutions in an agile and assertive way for immediate demands: order status, sending documents, information and after sales guidance;

• Follow up with the customer to the final solution in exchanges, returns, missing items and order re-invoicing processes;

• Work collaboratively with other areas to ensure the best solution for customers;

• Identify opportunities, bring ideas and solutions for everyone's growth.

Take the first step towards your dream career

Each member of the Dell Technologies team brings something unique to the table. Here's what we're looking for for this role:

Essential requirements

  • Relevant experience in customer facing roles, with similar scope

  • Analytical skills (Excel)

  • Intermediate to Advanced English

  • Effective communication skills and phone etiquette

Desirable Requirements

  • Bachelor's degree

  • Knowledge in Salesforce, Delta.

This is our story; now tell us yours!

Dell Technologies helps organizations and individuals to build a brighter digital future. Our company is comprised of more than 150,000 people, located in more than 180 locations worldwide. We are proud to be a diverse and inclusive team and have an infinite passion for our mission to drive human progress.

What is most important to us is that you are respected, feel that you can be yourself and have the opportunity to do the best job of your life - while you still have a life. We offer great benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups and more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-clouds, AI and machine learning through the most innovative technology and services portfolio for the data age. Join us and become part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (http://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Application closing date: 18 June 2021

Dell is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free from discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, regardless of race, color, religion or belief, nationality, social or ethnic origin, sex (including pregnancy), age, physical, mental disability or sensory, HIV status, sexual orientation, gender identity and / or expression, marital status, civil union or domestic partnership, past or present military service, family medical history or genetic information, family or parental status or any other state protected by laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunities Policy here (http://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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