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Description
Job Duties
Performs a variety of clerical and typing assignments including entering data in the computer.
Opens and routes incoming mail. Distributes correspondence and other materials to staff and other departments.
Answers telephones, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary.
Adheres to patient confidentiality policy and procedures.
Maintains adequate inventory of supplies in office, and reorders appropriately.
Prepares purchase requisitions and check requests and maintains check request and purchase requisition files.
Maintains record keeping and filing system in accordance with departmental system. Classifies, sorts and files correspondence, records and other materials as required.
Performs a variety of clerical assignments (e.g., photocopying).
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
Completes annual education programs.
Attends staff meetings in accordance with policy.
Collects information relative to quality assurance issues and participates in performance improvement activities.
Delivers specimens to the Laboratory.
Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.
OTHER JOB DUTIESEffectively utilizes the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.Participates in orientation of newly hired ward clerks.Maintains ED statistical data as directed.Participates in ED committees and in CQI activities as assigned.Runs errands in ED and/or as necessary.Assists other personnel in the ED as necessary.Performs other related duties as required.Attends monthly staff meetings.
BASIC COMPETENCIES
EducationHigh school graduation or equivalent required.BLS or Heart Saver certification.
Experience1 year of clerical experience preferred.
SkillsTyping: 45 wpm (tested).Computer skills of a word processing nature.Good, comfortable working knowledge of the computer.Must pass alphanumeric skills test.Good oral and written communication skills.Good interpersonal skills.Speaks, reads and writes English to the extent required by the position; knowledge of a second language preferred.
JOB SETTING/PHYSICAL DEMANDSMainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling, walking.
Qualifications
Education
Required
Licenses & Certifications
Required
*Heart Saver
*BLS
Experience
Preferred