POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to
all customers, utilizing consultative skills to anticipate customer needs,
suggest alternatives and provide solutions. This customer service focused team
member is knowledgeable in all areas of the Store's business,
including print, signs & graphics, and shipping. They will be
responsible for taking orders, coordinating activities in the Store,
providing pricing and product information, and recommending appropriate
FedEx Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment, stock
materials, manage the production queue and output, manage complex
projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in
performing store functions
- Assists in the training of store team members
Service
- Demonstrates consultative behaviors in a retail environment to understand
each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping
product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction
of the customer
- Takes complex customer orders using order systems and provides accurate
pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in
insulation, inserting items into shipping containers, weighing packages,
and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment
using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
Profit
- Ensures confidentiality of customer data and careful handling of
documents, media, and packages
- Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping
equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper
display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to
legal, HR, safety , customer service and security policies and procedures
Self-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail
Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as
outlined in the team member handbook
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
- Ability, on a consistent basis, to function n a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration
for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular attendance at a
physical location and/or maintaining established business hours depending on
the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all