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You will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence.
Your Role
We want to be the best company to work for + with. You will own the customer engagement cycle. Your day will be varied as you lead + coach your team to success, ensuring they all know their objectives + are fully empowered to meet them.
Start your day reviewing key processes to deliver high levels of customer + operational excellence. Consult with your team to ensure they are pursuing customer needs in line with agreed SOPs while maintaining systems KPIs + data quality.
During the day, follow up with your team to ensure that new customers who are being on-boarded are in compliance with our processes + that we are delivering as promised to our customers.
On a regular basis, consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high customer retention rates.
Finally, focus on evolving our partner (sub-contractor) relationships, forming trust + deeper relationships to strengthen operational capability
Your Responsibilities
You will be responsible for leading our operations strategy for the assigned territory, monitoring + driving continuous improvement in operational processes + systems. You will ensure that teams + stakeholders achieve company goals by optimizing operational processes + production costs with a variety of internal stakeholders while focusing on the following key objectives:
To set up + monitor key metrics for operational excellence including systems + processes.
To ensure company operations guidelines are up to date + followed.
To track training requirements + completion in processes + systems, oversee implementation of customerstandard operating procedures (SOP) + support capability creation.
To ensure operations are managed within regulatory requirements, industry standards, managementguidance + to liaise with Quality, Safety, Health + Environment (QSHE) to ensure audit readiness at all times.
To actively drive key performance indicators (KPI), continuous improvement + operational excellence in allteams, to determine corrective or preventive actions that help avoid deviations in the operational KPIs,customer facing KPI’s + data quality including e-Touch digitalization initiatives.
To ensure the optimal usage of the system + tools.
To regularly analyze or manage respective reports including profit+ loss (P&L), ensuring target compliancefocusing mainly on the cost of production.
To update key info exchange with network, which may directly/indirectly impact operations + potentiallyneed process changes.
To act as the product champion + subject matter expert, liaising between product, marketing/sales(especially trade lane sales), key customers + station operations with specific focus on business customers.
To define, implement + execute our business development strategies, in particular pricing/tariffs, tomaximize profits + grow our market share.
To engage with our overseas development + pricing teams, reviewing the best solutions + strategy for short,mid + long term opportunities.
To conduct market profiling, competitor research + analysis to understand + identify market opportunities+ challenges; providing feedback on pricing competitiveness based on hit ratios + trade lane manager input.
Your Skills and Experiences
Over 10 years experience in Air Logistics Managerial role
Over 5 years experience leading overall operations team
Good command of English
Strong leadership skills
Strong analytical skills and strategic thinking
Experience in global freight forwarder is preferred but not a must
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.