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About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Job Track Description:
Requires broad technical expertise and company/industry knowledge.
Accountable for functional, operational, and/or program management.
Achieves goals through the work of others.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
General Profile
The Collections Senior Supervisor will lead a team of Senior Collections Analysts in performing several vital activities related to Team's AR Portfolio and account aging, coordination and resolution on billing discrepancy, deductions and over payments, credit and order hold as well as on team's management on unapplied cash.
The individual will be responsible for developing and maintaining good communications and relations with both internal and external customers and in handling customer escalations
The individual will also exercise good judgment within defined procedures and policies to determine appropriate action.
Acts as the team’s collections and dispute management Subject Matter Expert (SME) - Train, assist, and guide the team on reconciling transactions and/or accounts & resolving dispute cases.
Functional Knowledge
Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.
Business Expertise
Impact
Leadership
Problem Solving
Interpersonal Skills
Responsibility Statements
Bears ownership and accountability for single or multiple review deliverables.
Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.
Provides day-to-day leadership to team members.
Collaborates with internal management for department initiatives and discussions for process improvement.
Participates in communications with the client and other departments.
Liaises with other teams and departments for team administration.
Supports Senior Manager in day-to-day administrative activities.
Performs other duties as assigned
Complies with all policies and standards
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.