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Remote Work: No
Overview:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using full technical product knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by the team. Supports the effective operation of the Technical Support Team.
Responsibilities:
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
Resolves escalated and complex technical issues.
Develops and improves processes and tools and contribute to platform development.
Analyzes and prepares reports on effectiveness and efficiency of support center.
Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
Maintains contact with vendors and internal technical team.
Builds relationships with business leaders, technology business partners and customer support technicians.
Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
Demonstrates ability to support less experienced agents and serve as an escalation point
Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Bachelor's degree required
5+ years of experience or equivalent combination of education and experience
Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers
Demonstrates ability to support less experienced agents and serve as an escalation point
Demonstrates leadership qualities
Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.