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Enterprise Incident Manager (Information Technology Executive 2)
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Enterprise Incident Manager (Information Technology Executive 2)
Salary
$98,563.00 - $149,732.00 Annually
Location
Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2024-94838
Department
Executive Offices
Division
EX OA ETSO Ntwrk Unfd Telecmnc
Opening Date
10/10/2024
Closing Date
10/23/2024 11:59 PM Eastern
Job Code
01722
Position Number
00227886
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST11
Bureau / Division Code
00812811
Bureau / Division
Network, Unified Telecommunications, and Security Operations Division
Worksite Address
1 Technology Park
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you an information technology professional eager to broaden your portfolio with the Commonwealth of Pennsylvania? The Network, Unified Telecommunications, and Security Operations Division is seeking an Enterprise Incident Manager to complete our team. This position gives you the opportunity to l ead the incident management process by coordinating the identification, analysis, and resolution of IT incidents. Apply today to start a new and exciting chapter of your career!
DESCRIPTION OF WORK
As an Enterprise Incident Manager within the Office of Administration's Network Unified Telecommunications Security Operations division, you will oversee incident management and support for network, security, voice, and compute services. You will ensure that all activities align with the Governor's Policy Office objectives and enterprise policies. This position involves developing strategies for effective incident management and supervising the Enterprise Monitoring Section responsible for continuous status availability of OIT services. You will have the opportunity to lead efforts to enhance operational efficiency and compliance with public policy and enterprise standards. Additionally, you will be tasked with both short-term and long-term strategic support for incident management and system monitoring.
Take your career with IT up a notch with the Network, Unified Telecommunications, and Security Operations Division!
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00227886) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, two or three days per week, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Eleven years of professional information technology experience;or
Seven years of professional information technology experience and a bachelor’s degree;or
An equivalent combination of experience and training.
Additional Requirements:
You must be able to perform essential job functions.
Legal Requirements:
The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time professional information technology experience do you possess?
7 years or more
6 but less than 7 years
5 but less than 6 years
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many semester credits of graduate coursework have you completed in a computer/information technology field, such as Computer Science; Computer Management; Management, Computer, or Business Information Systems; Microcomputer Technology; Microcomputer Analysis; Information Technology; Desktop Technology; Information Systems Management; Networking; System Engineering; or Software Analysis and Design? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov