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Avantor, Inc. Territory Manager in Pennsylvania
Job SummaryOversee complex customer presentations, implementations, and cost reduction initiatives. Focus given to revenue growth and operational effectiveness. Provide leadership to a team of associates in the form of coordinating daily activities, providing direction, and offering support and guidance in the functional areas related to outsourced service solutions such as: shipping, receiving, inventory management, chemical tracking, warehousing, glass wash, purchasing, desk top delivery, lab support services. Responsible for one or more customers in multiple states, GxP, as well as asset management, scientific services and collaboration with field sales team. Manage a team within a discipline or department, typically comprised of career/intermediate professionals or Supervisors.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Coaches, motivates, and supervises team members to successfully perform job requirements and to meet / exceed goals and objectives.
Acts as a liaison between customer, VWR services and VWR sales.
Provides training and backup to associates to perform required tasks.
Manages budget and reviews/approves expense reports.
Customer reporting and data analysis.
Serves as a role model and mentor in both words and actions for associates who express and exhibit a desire to pursue individual professional growth and team growth.
Establishes, maintains, and continuously reviews goals and objectives for the department to insure they are in line with the overall corporate goals and objectives.
Monitors and reports on actual performance vs. established goals and objectives.
Plans, develops, and implements programs and procedures, within scope of authority, with an emphasis on improving department productivity, individual productivity, and corporate profitability.
Handles administrative duties such as associate performance appraisals, time card review, vacation scheduling, performance issues, etc.
Develops and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
Conducts internal and external presentations.
Ensures GxP compliance and good documentation practices.
Brings value to the customer from personal development in the industry
Potential to manage scientific services.
Manages revenue growth and TOE reduction.
Perform other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
5+ years applicable experience in customer services/purchasing/or account management
At least 1 year previous experience managing associates/leadership role
Forklift Certification a plus
Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
GMP and GLP training a plus
CPR training and OSHA Right to Know preferred
Inside sales experience and cross referencing skills a plus
Valid Drivers License and transportation
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
Knowledge of Information Access and ERP System; advanced Microsoft Office knowledge with proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Access
Excellent customer service skills; display a professional can do attitude
General purchasing and inventory knowledge
High regard for safety, quality and adherence to protocols, policies and procedures
Must be flexible, adaptable, and multi-task oriented
Ability to self-manage and self-motivate; forward thinking
Strong verbal and written communication skills
Proficient in trouble shooting
Strong communication skills to interact with both customers and various departments within VWR
Understanding of, and ability to administer VWR’s policies consistently
Ability to make sound business decisions with limited consultation with manager
Must be able to travel
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
Typically works in an office, stockroom, or warehousing environment with adequate lighting and ventilation and a normal range of temperature and noise level
The associate is required to stand and walk for the majority of the working day. The physical requirements of the job are for associates to talk, hear, bend/stoop, squat, crawl, climb height, reach above shoulder height, crouch, kneel, balance, and push/pull. Furthermore, the job requires associates to lift/carry/push or pull up to 50 pounds with or without assistance. Associates use both hands for repetitive actions such as grasping and manipulating as well as both feet for repetitive movement operating foots controls. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.
EEO is the Law (https://media.vwr.com/emdocs/docs/EEO-is-the-law.pdf)
OFCCP EEO Supplement (https://media.vwr.com/emdocs/docs/OFCCP-EEO-Supplement.pdf)
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. For information visit, www.avantorsciences.com and find us on LinkedIn (https://www.linkedin.com/company/avantorinc/) , Twitter (https://twitter.com/Avantor_News) and Facebook (https://www.facebook.com/Avantorinc/) .