This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11837176
Date Posted:04/16/2024
Hiring Organization:Rose International
Position Number:462367
Job Title:Customer Service Representative
Job Location:Peoria, IL, USA, 61629
Work Model:Onsite
Shift:Hybrid 03 days in office once trained. First 60 days in office
full time.6:45 PM to 7AM (rotating schedule, weekends and holidays
required. If they work a weekend then they will get days off during
week, rotate holidays with team)
Employment Type:Temporary
Estimated Duration (In months):10
Min Hourly Rate(\$):18.00
Max Hourly Rate(\$):18.00
Must Have Skills/Attributes:Customer Service, MS Office
**Only those lawfully authorized to work in the designated country
associated with the position will be considered.**
**Please note that all Position start dates and duration are
estimates and may be reduced or lengthened based upon a clients business
needs and requirements.**
\
The Safety Advisors at the 24/7 Caterpillar Safety Monitoring Center in
Peoria, IL, play a crucial role in analyzing data and video from
in-vehicle systems like the Driver Safety System (DSS). Their primary
focus is on identifying and alerting on-site personnel about instances
of operator fatigue or distraction while driving.
They meticulously review, verify, classify, and log these events for
further analysis and record-keeping. Ensuring a positive customer
experience is paramount, and they follow appropriate escalation
processes and notification procedures. This role requires a hybrid work
model, initially requiring full-time in-office presence for the first 60
days, with later transitioning to a three-day office schedule.
The position entails a rotating schedule, including weekends and
holidays, with compensatory days off during the week and rotating
holiday coverage within the team.\
\
Education & Experience Required:\
*High school diploma or GED preferred.\
*2-4 years customer service related experience required.\
\
Technical Skill(Required)\
*Computer skills\
*Multi-tasking\
*Proof reading or inspection of documents of in house softwares and
apps\
\
Reason/motivation for request:\
*Backfill\
\
Job Responsibility:\
*Safety Advisors must be capable of working at a stationary workstation
for long periods of time.\
*All work is completed at a computer station and scheduled shifts are
12 hours.\
\
Interaction with team:\
*Three people in office and 3 at home.\
*Main interaction via MS Teams\
*Some meeting in office if everyone is there, most meeting via MS
Teams\
\
Benefits:\
For information and details on employment benefits offered with this
position, please
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rel="noopener"}. Should you have any questions/concerns, please contact
our HR Department via our
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California Pay Equity:\
For information and details on pay equity laws in California, please
visit the State of California Department of Industrial Relations\'
websitehere{target="_blank"
rel="noopener"}.
Rose International is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, age, sex, sexual orientation, gender (expression
or identity), national origin, arrest and conviction records,
disability, veteran status or any other characteristic protected by law.
Positions located in San Francisco and Los Angeles, California will be
administered in accordance with their respective Fair Chance
Ordinances.
If you need assistance in completing this application, or during any
phase of the application, interview, hiring, or employment process,
whether due to a disability or otherwise,please contact our HR
Department{target="_blank"
rel="noopener"}.
Rose International has an official agreement (ID #132522), effective
June 30, 2008, with the U.S. Department of Homeland Security, U.S.
Citizenship and Immigration Services, Employment Verification Program
(E-Verify). (Posting required by OCGA 13/10-91.).