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Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Construction Industries Services Division (CISD) is hiring a Sr. Corporate Trainer for digital channels/applications.
Role Summary: As a Trainer, the majority of your time will be conducting in-person and virtual training sessions on digital applications, software, and tools for Caterpillar employees and dealers around the globe.
What You’ll Do:
Develop and deliver training programs for internal audience, dealers, and customers to maintain and improve their job skills.
Work closely with Product Managers and go to market professionals to stay up-to-date with software changes and enhancements on applications that affect trainings
Deliver clear and comprehensive instructions on how to use digital tools effectively to enhance productivity and efficiency
Customize training sessions to meet the specific needs and skill levels of different user groups within the organization
Assist in developing training materials and resources, such as user guides and job aids, to support training objectives
Provide one-on-one or small group training sessions for employees who require additional support or guidance
Collaborate with stakeholders and IT teams to stay informed about updates and changes to digital applications
Evaluate global training effectiveness through assessments and feedback mechanisms, making adjustments as needed to improve learning outcomes
Maintain up-to-date knowledge of digital tools and applications to ensure training content remains relevant and informative
Dotted line reporting to Events Consultant on delivery and execution of training
What You Have (Skills & Experience):
Experience as a corporate trainer or instructor with a focus on delivering training on digital applications
Excellent communication and presentation skills , with the ability to explain technical concepts in a clear and accessible manner
Training operations: experience conducting training sessions both in-person and through virtual settings
Customer focus : Ability to adapt training approaches to different learning styles and audience needs
Relationship management skills: strong interpersonal skills and the ability to build rapport with trainees to create a positive learning environment
Ability to travel 50% is required for this role (domestic and international)
Top Candidates Will Also Have:
Strong knowledge of a variety of digital tools and applications commonly used in business environments
Passion for helping others learn and develop their skills using digital tools
Additional Details:
Work locations: Peoria, IL; Dallas, TX; Cary, NC
Caterpillar operates in a hybrid work environment, requiring 3 days per week of onsite work in one of the offices listed in the work locations details
Domestic relocation assistance is available
How We Support You (Employee Benefits):
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39) – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25) .
Posting Dates:
June 26, 2024 - July 2, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.