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Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
What You Will Be Doing :
Provide effective technical consultative service to customers before, during and after routine surgical cases
Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
Attend and support routine primary surgical procedures
Identify and troubleshoot product-related issues related to a customer's application of a product
Case prearrangement and instrument & implant kits monitoring
Provide inventory management and invoicing to customers and branch operations
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
Document incidents regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
Ensure that products requiring maintenance are returned to the branch in a timely manner
Assist in providing some product training to colleagues and/or customers in both one-on-one and in-service settings
Keep updated on product knowledge and professional skills through internal training, external seminars and other sources
Who We Are Looking For:
Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
Nursing, Operation Theatre Scrub or Clinical Support experience is preferred
Good communication skills in spoken and written English
Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
Good interpersonal skills to build rapport with and manage internal and external stakeholders
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.