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Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Philadelphia location is looking for a new Reefer Customer Care Supervisor to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Reefer Manager you will represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence. In addition, the Individual will be responsible for leading their Customer Care Location Team by strengthening internal & external customer relationships, on-boarding of new Customer’s and new Team members and addressing any and all Customer complaints in a timely & satisfactory manner. Holding themselves and their Team to the highest Level of Customer Excellence, the overall goal is Customer growth, satisfaction, retention, and Teamwork.
Your Responsibilities
You will provide leadership to localCustomer Care team in conjunction with the local Sales Team.
Provide our customers with theHighest quality of Customer Service. Responsibilities include maintainingcommunication with vendor, shipper, customer, carrier and Kuehne+Nageloverseas offices throughout the process.
Maintain Compliance with USExport Control Laws and Regulations.
You will oversee staffing and selectiondecisions, allocate resources and manages project assignments, asnecessary.
Profit Maximization – avoidadditional costs & expenses due to internal service failure.
You will be responsible for continuous improvement ofprocesses and controls aiming for consistent customer satisfaction.
Customer retention engagement forSea logistics account portfolio.
Implementation and support of the Pharma Chain product portfolio
You will collaborate with Sales and KeyAccount Managers on Account implementation, ensuring a smooth transitionfrom sales to operations.
Your Skills and Experiences
2+ years’ leadership experience leading a team of 3+ direct reports.
5 years’ Sea or Air Logistics export experience.
You will have the ability to work from the office 4 days per week.
You will have the ability to attend New Hire training in Detroit, MI
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.