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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
The Sr. Network Design Engineer works for and under the general direction of the Manager, Network Engineering. Primary responsibilities include the design of custom enterprise network solutions for our customers, troubleshooting, installing, implementing and administering network systems, and providing Tier IV Help Desk escalation support. Analyzes capacity issues and develops capacity planning models. Responsible for ensuring planned maintenance and testing activities are executed and for developing guidelines for network configuration and security standards. Role is virtual with minimal national travel up to 15% annually.
Job Description
Core Responsibilities
Serves as a technical lead, providing guidance and mentorship to junior network engineers. This position works under limited supervision.
Leads the design and implementation of custom network solutions for existing and potential customers. Follows best-practice industry standards to provide a network design which is functional, scalable and secure.
Supports the Solutions Architect group to design, document and implement customer pilots and provide support for customer testing as required while in the pilot phase of the sales process.
Provides network engineering support to Sales organization as required.
Provides Tier IV escalation support to Help Desk. Troubleshoots, diagnoses and resolves customer network issues. When applicable, recommends changes to remediate any network deficiencies to enhance network performance.
Researches, evaluates and provides recommendations for new hardware and software solutions, to stay current with new technology and market trends and future requirements.
Position requires participation of a rotating “on call” schedule to provide support for our business and customers.
Creates technical presentations as needed, presenting to various audiences (both internal and external) with all levels of technical knowledge.
Develops, documents and maintains processes and procedures related to design, implementation, maintenance and operations of various complex customer networks.
Follows and enforces documented processes and procedures to meet established compliance requirements.
Analyzes customer bandwidth requirements and system interdependencies as required. Develops capacity planning models to meet customer’s future needs.
Supports various professional services projects for existing or prospective customers to include, but not limited to Network Discovery & Design, Wireless LAN, and Security audits.
Perform other tasks as assigned.
Education and Experience
B.A. or B.S. Degree in a technical field from an accredited college or university or equivalent experience.
7+ years of experience in network design, implementation, installation, maintenance and troubleshooting of complex networks.
Equivalent combination of education and experience considered.
CCNP, JNCIP, FNCSP(NSE4), CCVP, CCSP Certification or equivalent on-the-job experience considered
Strong working knowledge of various Vendor routers, switches, firewalls, SDWAN appliances and wireless devices to include; Cisco, Meraki, Fortinet, Juniper, Aerohive, Mist and Cradlepoint
Strong understanding of networking technologies to include :
SDWAN technologies
High Availability protocols such as; HSRP, VRRP, GLBP
IP Routing protocols to include; RIPv1, RIPv2, OSPF, BGP, EIGRP, Policy Routing
Tunneling protocols to include; GRE, IPSec, DMVPN, IWAN
QOS, Traffic Policing and Shaping
ACLs, AAA, TACACS+, RADIUS, SNMP, DHCP
Switch VLANs, VTP, STP
Wireless Networking
Understanding of VoIP, SIP and PRI voice technologies
Understanding of various network tools to include WhatsUp Gold, SolarWinds Orion, Cisco CCE, Cisco Prime, FortiManager, FortiAnalyzer, Wireshark or Netscout
Understanding of various compliance requirements, to include, but not limited to, PCI DSS, HIPAA, SOC a plus
Organized individual with the ability to manage multiple projects or tasks, while in a leadership or team member role.
Strong technical documentation skills, to include creating network diagrams, operations and maintenance procedures, and technical presentations.
Strong verbal skills, to include technical presentations to all levels of technical expertise.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Certifications
Juniper Networks Certified Associate - Junos (JNCIA-Junos) - Juniper Networks, Inc.,Certified Meraki Network Associate (CMNA) - Cisco Systems, Inc.,Cisco Certified Network Professional (CCNP) - Cisco Systems, Inc.,Cisco Certified Design Professional (CCDP) - Cisco Systems, Inc.,Juniper Networks Certified Professional - Security (JNCIP-SEC) - Juniper Networks, Inc.,Juniper Networks Certified Associate - Design (JNCDA) - Juniper Networks, Inc.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Salary:
National Pay Range: $97,475.36 USD-$228,457.87 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.