This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6469068
The Customer Service Representative is responsible for providing quality
customer service for financial/banking customers that consistently meets
or exceeds Company standards of excellence and customer expectations.
The Customer Service Representative is directly responsible for handling
inquiries from customers while displaying great financial customer
service skills to ensure the highest level of customer satisfaction.
- Answers inquiries from customers and quickly assesses customer needs
and proactively provides solutions
- Resolves product or service problems by clarifying the customer\'s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
- Answers the phone in a pleasant and professional manner.
- Document the resolution and follow up with the customer as needed.
- Maintains customer records by updating account information
- Communicates effectively with other departments to resolve customer
issues.
- Follow-up with the client on special cases presented by the customer
to reach a solution
- Complete all other tasks that are deemed appropriate for this role
and assigned by the manager/supervisor
Required Skills
- Bilingual in Spanish and English
- Good mathematical skills
- Excellent ability to multi-task using multiple screens and systems
while communicating with customers
- Excellent customer service, organizational, and communication skills
- Must be a good decision maker with good time management and problem
solving skills
- Proven ability to handle financial calls and inquiries with empathy
and professionalism
- Must have good decision making and problem solving skills
Required Experience and Qualifications
- High School Diploma or GED required. 18 years of age or older
- Minimum of (1) year of financial customer service experience
- Minimum of (1) year call center experience
- Typing of 35 WPM required
Desired Skills and Experience
- Microsoft Office, Outlook and Excel experience
TransPerfect Connect (TPC)is the world\'s leading provider of remote
interpreting solutions, including over-the-phone interpretation (OPI),
video remote interpretation, multilingual email and chat support,
business process outsourcing, and global call center services. TRI
offers services in over 170 languages and employs industry-specialized
interpreters screened for subject expertise. TPC is a division of
TransPerfect, the worlds largest privately held provider of language
services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals
regardless of their race, color, creed, religion, gender, age, sexual
orientation, national origin, disability, veteran status, or any other
characteristic protected by states, federal, or local law.