This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6461585
Responsibilities:
Service - Answers inbound communications to service accounts, fulfill
requests, or address issues. Determines target needs and provides
resolution while maintaining a high standard of service. Identifies
appropriate course of action for more complex issues or disputes.
Operational Support - Performs various operational tasks that occur
during customer, vendor, and associate inquiries. Streamlines the
workflow for other associates within the business unit through
operational activities. Identifies and communicates process
inefficiencies. May offer recommendations for process improvements.
Documentation - Handles standard documentation associated with daily
activities, which may include processing, reviewing, or distributing
materials. Maintains and updates department records either physically or
within a system.
Business Proficiency - Provides knowledge in area of work. Reviews and
maintains knowledge of any laws, regulations, and policies that affect
specific job duties to produce work that is accurate, efficient, and
compliant. Utilizes product, system, or process familiarity to resolve
problems and handle customer requests. May offer guidance and direction
to less experienced specialists through knowledge in area of work.
Qualifications:
High School Diploma or GED and 2 years of experience in Financial
Services or Operations Support OR N/A and N/A years of experience in
Financial Services or Operations Support
Preferred Qualifications:
-Inbound call center experience
PAY RANGE AND BENEFITS:
Salary Range*: \$25-\$28 on W2
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
that include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in
Atlanta, Georgia, Innova Solutions employs approximately 50,000
professionals worldwide and reports an annual revenue approaching \$3
Billion. Through our global delivery centers across North America, Asia,
and Europe, we deliver strategic technology and business transformation
solutions to our clients, enabling them to operate as leaders within
their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment on the basis of race, color, religion or
belief, national origin, citizenship, social or ethnic origin, sex, age,
physical or mental disability, veteran status, marital status, domestic
partner status, sexual orientation, or any other status protected by the
statutes, rules, and regulations in the locations where it operates. If
you are an individual with a disability and need a reasonable
accommod tion to assist with your job search or application for
employment, please contact us at hr@innovasolutions.com or (770)
493-5588. Please indicate the specifics of the assistance needed. Innova
Solutions encourages all interested and qualified candidates to apply
for employment opportunities. Innova Solutions (HireGenics/Volt) does
not discriminate against applicants based on citizenship status,
immigration status, or national origin, in accordance with 8 U.S.C.
1324b.
The company will consider for employment qualified applicants with
arrest and conviction records in a manner that complies with the San
Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative
for Hiring Ordinance, and other applicable laws.