At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6533650
In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow.\ Screen applications for NA Expedite criteria.\ Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process.\ Scan and upload documents into the FAAs Document Management System and FAAs Eligibility System into the appropriate document type.\ May translate or submit translation when appropriate.\ Issue EBT cards.\ Ensure the NVRA process is followed.\ Open and date stamp incoming mail.\ Data entering applications.\ Resolve client issues.\ Responds to difficult, time sensitive complaints and feedback.\ Refer customers to upper management for unresolved issues.\ Provide conflict de-escalation in dealing with irate clients.\ Prepare, monitor, and submit reports.\ Ordering and storing office supplies and equipment.\ Troubleshooting equipment by contacting the Helpdesk or Resolution center.\ Key ETE information into an automated system accurately and timely for self and as a proxy.