This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6487163
Moon Valley Plumbing
2239 E Rose Garden Loop, Phoenix, AZ 85024
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Generous PTO provided:
- 20 paid days off within your first year of employment (vacation &
national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during \"Slow Season\" - due to our extensive customer
base, you will never have to worry about not being able to provide
for your family year-round
- Ready to get out of your work truck? We have ample advancement and
career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored
Medical, Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool
replacement program
- We\'ll make you better at what you do with our internal Training
Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company
matching contributions
- Company-paid employee Life Insurance with options for YOU and your
Family!
- Short-term and Long-term disability insurance options that will
protect you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance,
and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts
Heating, Air Conditioning, & Plumbing!
Position Summary:
The Customer Service Specialist handles customer service requests,
appointment booking, customer questions, complaints, and billing
inquiries with the highest degree of courtesy and professionalism to
resolve customer issues with one-call resolution. The Customer Service
Specialist will be responsible for assisting in day-to-day operation of
the Center.
Key Responsibilities:
- Answers incoming phone calls from customers and assists call or
routes call to appropriate person
- Maintains good customer relations and ensures that all calls meet
Service Experts\' standards
- Handles and resolves a variety of customer concerns, complaints, and
questions by phone, email, Chat, (questions may include billing
inquires, technician ETA, scheduling issues, and general company
product and service questions)
- Resolves problems by clarifying issues, researching, exploring
answers/alternative solutions, implementing solutions, and
escalating unresolved issues
- Maintains customer records by updating account information
- Accurately dispositions calls in call monitoring software
- Adheres to CPI compliance regulations when taking payments over the
phone
- Updates capacity planner whenever calls or booked, rescheduled or
cancelled
- Works with Sales and Service Coordinator to improve accuracy in
scheduling and speed of response
- Communicates with customers on the status of service calls
- Assists with dispatching as needed
- Continually maintains working knowledge of all company products,
services, and promotions
- Working with dispatch to improve accuracy in scheduling and speed of
response
- Reliable attendance and on-time job performance
- Performs similar/other duties as needed or assigned
Qualifications:
High school diploma or equivalent with 1 year experience working in
customer service or other customer-facing environment
Experience or training the use of computers an related systems in an
administrative office environment
Must be able to multi-task and work effectively in fast-paced and
constantly changing work environment. Must be comfortable switching
rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to
resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a
pleasant, business-like, and customer-focused manner. Ability to
communicate with a diverse customer population.
Ability to work effectively in both a team and an independent
environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions
regarding customer satisfaction with confidence
Effective organizational and time-management skills. Must be able to
prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an
asset
\<