This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6458498 We
are excited to announce that our Marsh Affinity teams are expanding to
the Southwest! If you are passionate about the transportation industry
and want to be part of a dynamic and innovative organization, we invite
you to apply today!
Marsh is seeking candidates for the following position based in the
Phoenix, Arizona office (hybrid, with 3 days a week in the office):
Supervisor - Insurance Operations
Marsh\'s Insurance Operations is responsible for the day-to-day delivery
of the company\'s insurance solutions. We provide administrative and
technical support to client-facing brokers and provide support to
clients by responding to insurance transaction queries. An Insurance
Operations Supervisor is a seasoned leader who guides a client-facing
team, making sure they are productive and meeting objectives, and
helping them to resolve the more difficult issues they face.
What can you expect?
- You will supervise a team who supports our clients by taking inbound
calls from new and existing ICs, emails, and assist with new
enrollments, policy changes, coverage questions and settlement
(billing) issues
- You will build relationships with Marsh colleagues from multiple
offices and drive continuous improvement for the department as well
as the company
- Maintain strong relationships with key stakeholders in the geography
and be viewed as a strategic partner
- You will be responsible for communicating feedback within your team
and supported offices, identifying trends, evaluating/resolving any
escalated service issues, and playing a key role in the growth of
the department
- You will own the implementation of account management strategies for
Marsh programs; this includes understanding insurance processes and
reducing operational risk for the organization
- You will speak to leaders and collaborate with client teams who are
remote, so effective verbal and written communication is key
What is in it for you?
- Be part of a fast-growing and respected team and engage with other
areas of Marsh business to understand the full scope of client
relationships and services
- Opportunity to expand and grow your industry experience and
knowledge
- Flexible work opportunities to ensure a healthy work/life balance
- A culture of internal mobility, diversity, and inclusion, in a
collaborative environment
- Competitive pay and a full benefits package, starting Day 1
(Medical, Dental, Vision, Short- and Long-Term Disability, Life
Insurance, Employee Stock Purchase program, tuition reimbursement,
and a generous paid time-off allowance); plus a 401k with a fixed
company contribution AND a company match, after one year of service
We will count on you to:
- Provide day-to-day oversight and people management of a team of
Account Managers and Processors, fostering a mindsetfocused on the
function\'s value proposition and ensuring a productive and engaged
team
- Manage, lead, and coach colleagues to achieve internal KPIs and
client satisfaction for Marsh Affinity programs
- Partner with other team members and stakeholders to identify
continuous improvement opportunities
- Manage escalated calls, complaints, questions, and queries as
necessary and oversee the complaints management system and quality
of communications with client-facing colleagues to ensure the
receipt of accurate and timely advice on internal inquiries
- Manage resource planning, monitor workflows, oversee day-to-day
operational activities and measure and report on team productivity
and individual performance while providing feedback and coaching for
managers and non-managers to ensure a productive and engaged team
What you need to have:3-4
- 5+ years of total work experience, with 3+ years in insurance or
financial services
- Experience with change management to prepare, equip, and guide teams
to make organizational changes in the way work will be done
- Managerial aptitude - desire to coach, mentor, and develop the team
you are supervising
- Self-starter, resourceful with the ability to bring solutions and
ideas to the firm, and good organizational and time management
skills to multi-task and work effectively under pressure to meet
deadlines
- Intermediate Microsoft Office proficiency - knowledge of basic Excel
formulas and pivot tables; PowerPoint and Outlook
What makes you stand out?
- Experience in Commercial Lines Insurance highly preferred, along
with client onboarding and/or related insurance industry subject
matter expertise
- Bachelor\'s degree preferred
- Soft skills: ability to build strong relationships and build rapport
with internal colleagues and carriers; ability to achieve outcomes
by collaborating with stakeholders
Marsh is the world\'s leading insurance broker and risk adviser. With
more than 45,000 colleagues advising clients in over 13