At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Contact Me Directly to Apply At: *480 *382 *8843 (Text or Call Me I Always Respond)
Job Description
P&C Customer Rep will provide an exceptional customer service experience through all customer conversations and transactions. Responsible for handling multiple inquiries such as, resolving service concerns, documenting customer requests, filing new claims, and completing changes to policies which require a license. They will also be responsible for running home and auto quotes.
Additional Skills & Qualifications:
Skills/Abilities:
• Keep call logs, records, and files up-to-date and readily accessible.
• Understand customer needs and goals actively look for ways to meet them.
• Communicate information in a clear, well-organized, and professional manner.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly.
• Retain customer accounts via re-write of existing policies or coverage.
• Escalate issues when necessary.
• Show empathy and sensitivity to the experience of others.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.