This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6463198
GENERAL DESCRIPTION
Leads and behaves according to Potbelly Values. Leads a shift by
managing and developing associates to execute outstanding product
quality and customer service, build sales and control costs for each
shift. Follow standard Potbelly operating policies and procedures with
essential areas of focus including but not limited to:
FOCUS
People
- Lead Associates on shifts, including assigning tasks (cleaning, line
duties, opening/closing duties), providing feedback and training.
- Know and support appropriate personnel policies, labor laws and
safety procedures.
- Ensure all security procedures are executed (safe procedures,
open/close procedures etc.)
- Transitions into opening/closing duties.
Customers
- Make customers really happy.
- Resolve customer complaints/issues.
- Empowers Associates to make sure all customers leave happy.
- Execute and support all food safety requirements and practices.
Sales
- Lead Associates to open, transition, and close shifts without
supervision.
- Manage and organize the line and delegate duties to Associates.
- Know and uphold standards for product quality.
- Work the line as needed.
- Ensure back-of-the-house procedural standards are met.
- Promote sales on the shift through executing the marketing plan
within the four walls.
Profits
- Control food costs, labor, waste, and cash on the shift.
- Count drawers and follow proper daily cash handling procedures.
ESSENTIAL PHYSICAL FUNCTIONS
- Must have the ability/stamina to work a minimum of 40 hours a week.
- Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours
per day.
- Must be able to exert well-paced and frequent mobility for periods
of up to five hours.
- Must be able to lift up to 10 pounds frequently and up to 50 pounds
occasionally.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate
and key in data.
- Must be able to work in both warm and cool environments, indoors
(95%) and outdoors (5%).
- Must be able to tolerate higher levels of noise from music, customer
and employee traffic.
- Must be able to tolerate potential allergens: peanut products, egg,
dairy, gluten, soy, seafood and shellfish.
- Ability to oversee a fast-paced, high-volume, customer-focused
restaurant through coordination of schedules, problem-solving,
maintaining cleanliness, training employees and providing great
customer service.
EXPERIENE, EDUCATION AND BEHAVIORS
- Must represent Potbelly Advantage and Our Values.
- Minimum of 1 year supervisory experience in a restaurant or retail
environment.
- Minimum educational requirement: High School degree.
- Must be able to work a minimum of 2 opens and/or closes per week.
- As a requirement of the position, all Shift Leaders and Managers
must be trained and pass a Food Safety Certification course. In
Illinois certification is required through the Illinois Department
of Public Health, while in all other states certification is
required through the National Restaurant Association (ServSafe),
National Registry of Food Safety Professionals or the National
Environmental Health Association (Prometric). Should the Shift
Leader or Manager fail to pass the certification requirements after
two attempts, he or she will be not be qualified to continue to
perform in a Shift Leader or Management capacity.
- Ability to comprehend and communicate in English via verbal and
written communication, such that employee can perform his or her job
responsibilities
- Exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Strong organizational skills and the ability to multi-task.
- Strong interpersonal skills.
- Ability to train and coach others.
- Must be able to demonstrate strong leadership skills at all times.
- Must be a strong team-player.
- Ability to manage a fast-paced, high-volume shifts while providing
excellent customer service.