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Overview
Acts as project manager on behalf of Paychex PEO and the client during implementation. Coordinates efforts of team responsible for the client's employee onboarding and implementation of Paychex software and hardware systems; ensuring the client as a cohesive and holistic experience.
"Must be bilingual, reside in Northeast Region and Willing to travel"
Responsibilities
Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
Establishes and maintains strong partnerships with product teams, Sales and HR Professionals to ensure that all new and current client needs are assessed and met.
Determines client product needs to ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
Ensures a thorough transition of the client to Ongoing Service.
Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.
Qualifications
Bachelor's Degree - Preferred
2 years of experience in Client Onboarding.
Demonstrates problem solving skills.
Demonstrates written communication skills.
Strong verbal communication and listening skills.
Demonstrates customer service skills.
Effective interpersonal skills.
Excellent collaboration and team building skills.
Performs work independently with minimal supervision.
Ability to represent the company with external constituents.
Excellent organizational skills.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $51,500 - $77,400 annually/hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package