This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12905136
GENERAL DESCRIPTION PURPOSE OF ROLE:
The Customer Service Representative is responsible for providing
exceptional customer service for all internal and external customers
by using excellent, in-depth knowledge of Company products and
services as well as outstanding communication skills with team
members within the customer service department.
ESSENTIAL FUNCTIONS:
- Provides timely and accurate information to incoming customer
issues, orders, and product knowledge requests.
- Logged in to designated phone queues for a minimum of 7.5 hours
per day for full time shifts.
- Answer all calls, chats, and emails with professional phone and
email etiquette.
- Process customer orders/changes/returns according to established
processes, policies, and procedures.
- Check and/or follow-up with emails/voicemails/agent issues.
- Provide a positive work environment and team support.
- Handle confidential and non-routine information with high regard
to privacy.
OTHER RESPONSIBILITIES AS REQUESTED:
- Facilitate good communication within the organization.
- Interact and communicate with individuals at all levels of the
organization.
- Type memos, correspondence, reports, and other documents.
- As needed, will assist with special projects or other tasks
within the company.
- Completes and performs other duties as may be assigned.