This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12897440
POSITION SUMMARY\
The Slot Attendant is responsible to provide a level of service which is
gracious, kind and warm that creates a sense of fondness that is
Hometown Hospitality and having fun for the casino guests. A slot
attendant is a key customer service provider on the casino floor. They
service and build relationships with the guest, pay hand-pay jackpots,
currency exchange, players club signups and perform minor repairs on
slot machines. Ensure compliance with approved procedures, for the slot
areas in a professional manner. Protects company assets by adhering to
company policies and all state and regulatory compliance to include
Internal Controls Policies and Procedures and the Responsible Gaming
Plan.\
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GENERAL ACCOUNTABILITIES\
The following statements are intended as general illustrations of the
work in this class and are not all- inclusive:\
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1.Be punctual to pre-shift meeting with a positive attitude and openly
participate.\
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2.Responsible for guest service with energy and professionalism;
Providing Hometown Hospitality and delivering Fun.\
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3.Maintain the electronic components, systems, and peripherals of gaming
machines.\
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4.Ensure gaming devices are operating properly. Prompt call for
technical or supervisory assistance when necessary.\
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5.Performing minor repair to slot machines.\
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6.Actively promote ad issue the players card and or reprint cards upon
request. Meet set goals for players card signups.\
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7.Responsible to change ticket paper, write up jackpot forms correctly,
fix minor problems with slot machines, be able to read casino glass and
pay table information, and be able to recall vital game histories\
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8.Handles guest relations and minor guest disputes.\
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9.Notify shift supervisor of irregularities in customers play.\
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10.Maintain a clean and safe environment.\
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11.Enthusiastically support, actively promote and demonstrate superior
customer service in accordance with department and company standards and
programs.\
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12.Effectively handles customer concerns and requests.\
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13.Maintain complete confidentiality of all company information at all
times.\
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14.Act in the capacity of other positions on an as needed basis.\
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15.Perform all job duties in a safe and responsible manner.\
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16.Perform other duties as may be assigned by department and/or company
management.
COMPLIANCE RESPONSIBILITIES\
In addition to the other duties described herein, each and every Team
Member has the following responsibilities related to compliance with
laws and regulations:\
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Attend required training sessions offered by the casino.\
Obtain required license(s).\
Perform the duties described in compliance with local laws and
regulations.\
Take the necessary steps to ensure minors are not allowed to gamble or
loiter in gambling areas, drink alcoholic beverages, or purchase
tobacco.\
Have knowledge of the ordinances, regulations, laws, policies, and
procedures relating to the Team Members department.\
Have knowledge of the Propertys programs to address problem gambling.\
Consult with the appropriate individuals and maintain an effective
system of written policies, procedures, and internal controls to ensure
compliance with the state regulations and Systems of Internal Controls.\
Take the appropriate steps to investigate exceptions, fraud, and
potential violations and report such instances to the appropriate levels
of management.\
Report any acts of wrongdoing on behalf of any Team Member that they
have knowledge of.