Job Summary: The Service Advisor is the on-going point of contact for
all customer related questions, vehicle repairs and recommended vehicle
services. ESSENTIAL JOB FUNCTIONS: Diagnose vehicle concerns in the
field via phone / e-mail correspondence and provide repair solutions
Coordinate offsite vehicle repairs Process subcontractor Repair Orders
and submit to Accounts for payment Maintain the Vehicle History Database
Generate monthly Customer Contact Reports and submit to Senior
Management Primary Point of Contact for vehicle-related warranty and
maintenance concerns Conduct customer training, facility tours and new
vehicle orientation during the inspection and acceptance phases of
procurement Primary Point of Contact for all Technical Support and
Customer Relations aspects of Lenco vehicles after sale Create and
maintain Vehicle Operations Manuals Support the research of products and
equipment for custom installations, as required Assist Sales and
Engineering Department with customer prebuild conferences and product
integration, as required Conduct out-of-service maintenance checks on
vehicles, as required Provide Technician Training for companies
servicing Lenco products in the field Compile Maintenance Schedules and
Spare Parts Lists for potential future procurements Interface with
current customer base regarding installation of Lenco supplied parts and
accessories Evaluate data for trends and alert Engineering as needed.
Assist with potential repair solutions Create Sales Orders to facilitate
warranty parts shipments Coordinate with vendors to facilitate vendor
warranty parts replacement pertaining to specific vehicle options
ADDITIONAL JOB FUNCTIONS: Represent Lenco at industry trade shows and
platform demonstrations as required INTERACTION WITH: Lenco Customers
Sales Department Engineering Department Parts Sales Department
Production All levels of Management EXPERIENCE: Automotive experience
Customer service experience EDUCATION: Associates degree in a technical
discipline or 5+ years in a related field CERTIFICATIONS: Valid
driver\'s license required ASE certification a plus OEM certification a
plus KNOWLEDGE, SKILLS & ABILITIES: Excellent listening skills Ability
to follow directions Ability to maintain focus Meet deadlines Basic math
skills required (add, subtract, divide and multiply) Ability to read and
write Ability to take and understand measurements Ability to read and
understand technical documents and wiring diagrams Follow safety and
materials policies and procedures Strong attention to detail PHYSICAL
DEMANDS: Must be able to pass physical exam Ability to lift a minimum of
70 lbs. Ability to exert maximum force to pull and carry objects Must be
able to climb into, onto and under vehicles Extended periods of sitting,
standing, bending, squatting, and kneeling Vision a minimum 20/40 with
or without corrective lenses Good hearing SAFETY REQUIREMENTS: Lenco
Industries supports and complies with all Federal and State Safety,
Health and Environmental (SHE) requirements. All employees are required
to comply with and participate in all Lenco Industries\' SHE programs.
Safety is everyone\'s responsibility. Working safely is a precondition
of employment. WORK ENVIRONMENT: The work environment characteristics
are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.